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Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

• Graduates or undergraduates with a minimum of 1 year of customer service experience; recent chat support experience of at least 6 months is highly preferred.
• Strong written communication skills with the ability to engage customers professionally, clearly, and empathetically through digital channels.
• Quick navigation ability, web-savvy, and comfortable working across multiple systems, applications, and knowledge resources simultaneously.
• Basic troubleshooting and problem-solving skills with the ability to guide customers through resolutions effectively.
• Proven multitasking skills, including the ability to manage multiple chat conversations and seamlessly toggle between screens, tools, and applications.
• Demonstrates personal excellence by maintaining a positive, professional, and customer-focused attitude, even in challenging situations.
• Passionate about delivering extraordinary customer experiences and building meaningful customer relationships in every interaction.
• Ability to work effectively in a fast-paced environment while adapting to changing priorities and business needs.
• Strong analytical and critical-thinking skills with exceptional attention to detail and accuracy.
• Applicants should be self-motivated, adaptable, and comfortable working in a performance-driven environment with customer satisfaction, quality, productivity, and compliance expectations.
• Ability to exercise sound judgment, make informed decisions, and take ownership of customer concerns through to resolution.
Willingness to learn, embrace feedback, and continuously develop servicing, communication, and digital engagement skills.

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
  • Must have at least 25 mbps internet connection plan / speed
    • Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities