Medical Customer Service Representative jobs

Part-Time | Remote | 20 Hrs Per Week | 4 Hrs Per Day | EST Time Zone

About the Role

We're looking for an experienced Customer Support Specialist to manage backend client operations and administrative processes. This role is responsible for contract management, billing, invoicing, client follow-ups, and keeping internal operations organized.

You'll play a key role in supporting leadership by taking ownership of day-to-day administrative responsibilities, allowing them to focus on client relationships, business development, and company growth.

Key Responsibilities

Client Onboarding & Contract Management

• Send and manage contracts through DocuSign or similar platforms.
• Follow up on unsigned or incomplete agreements.
• Collect billing information and client contact details.
• Maintain accurate records for prospective, onboarding, and active clients.

Billing & Invoicing

• Create and send invoices using QuickBooks.
• Monitor payments and follow up on outstanding invoices.
• Maintain accurate billing records and provide payment updates.

Client Support

• Respond to routine administrative inquiries.
• Follow up on contracts, invoices, scheduling, and next steps.
• Escalate clinical or complex issues to leadership when appropriate.

Operations & Process Improvement

• Maintain organized records using Google Workspace.
• Track client status, billing, follow-ups, and outstanding tasks.
• Document processes through SOPs and Loom recordings.
• Recommend improvements to workflows and administrative processes.
• Support client outreach and additional customer success initiatives as the business grows.

What We're Looking For

• Experience with QuickBooks (billing, invoicing, and payment tracking).
• Strong proficiency with Google Workspace (Sheets, Docs, Drive, Gmail).
• Experience managing contracts, client records, and administrative workflows.
• Experience handling confidential or HIPAA-sensitive information.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail and follow-through.

Nice to Have

• Experience with DocuSign or similar e-signature platforms.
• Experience creating SOPs or Loom documentation.
• Background in healthcare administration, medical billing, or skilled nursing facilities.

Tools You'll Use

• QuickBooks
• Google Workspace
• DocuSign
• Loom

Interested? Check JD and apply here: https://getcsm.com/were-hiring-healthcare-customer-support-specialist-with-quickbooks-experience/

Pay: Php30,000.00 - Php32,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Work from home

Application Question(s):

• Do you have hands-on experience using QuickBooks to create invoices, track payments, and manage billing?
• Have you worked with HIPAA compliance or protected health information (PHI)?
• Do you have professional experience in at least one of the following: healthcare administration, medical billing, or skilled nursing facilities? If yes, where?
• Are you willing to begin in a part-time role (20 hours/week) with the expectation of moving to full-time as business needs grow?

Work Location: Remote