Skip to main content
Post your resume and find your next job on Indeed!

Medical Call Center jobs in Makati

Sort by: -
    • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
    • American Express Travel and Concierge Experiences (TCE)…
    • View all American Express jobs - Taguig jobs - Online Consultant jobs in Taguig
    • Salary Search: Online Travel Chat Consultant salaries in Taguig
    • See popular questions & answers about American Express
    • Minimum 2 years' experience in healthcare BPO, call center, or healthcare customer service.
    • Working healthcare knowledge of benefits, eligibility, and medical…
    • Handle inbound and outbound patient calls professionally and empathetically.
    • College graduate of any medical allied course (required).
    • Use basic computer applications and call center platforms effectively including navigation between multiple systems while maintaining focus on the customer…
    • Our Customer Service/Care Advisors are the first point of contact of our clients worldwide (including brokers and medical providers).
    • Exceptional communication and call handling skills.
    • The Online Healthcare Professional is responsible for servicing the customers’ needs through the MedExpress…
    • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
    • Performs business support or technical work, using…
    • Should be currently taking inbound calls.
    • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • View similar jobs with this employer
    • Knowledge of e-commerce, online marketing, sales, and call center operations.
    • Conduct outbound calls and SMS for follow-ups, reminders, promotions, and…
    • Handles customer inquiries or any non-medical concerns within various channels;
    • First to accept (receive) calls from patients and does proper triaging;
    • Conduct patient follow-up and care management calls, including Chronic Care Management (CCM) calls when required.
    • Medical scribing or clinical documentation.
    • Excellence through telephone courtesy, prompt response to callers, anticipation of customer needs and concerns, solution-oriented problem solving, and adherence…
    • Handle inbound and/or outbound calls, emails, and other customer inquiries.
    • In this role, you will assist patients, healthcare providers, and members by…
    • Respond to outbound phone call requests.
    • Document all calls in ticketing and tracking systems.
    • Ensure highest level of customer service on every call.
    • At least 1 year of customer service experience, preferably in a Healthcare BPO, contact center, or healthcare environment.
American Express logo
Online Travel Chat Consultant
American Express
·
4.1
Taguig
•
Hybrid work
Full-time
Apply on company site

Job details

Here’s how the job details align with your profile.

Job type

Full-time

Full job description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025

Get a first-class start to your travel career.

American Express Travel and Concierge Experiences (TCE) serves American Express Card Members around the world with a full range of services, from trip planning and booking to enhancing their travel plans with tailored experiences.

Across the globe, TCE has thousands of dedicated colleagues who are passionate about what they do and take pride in delivering exceptional, personalized service to our customers and helping them to unlock unique and memorable experiences from their travels.

From learner to leader, see the bigger picture.

American Express Card Members can contact us via different channels; e-mail, on-line chat or voice/call. Our tech-savvy Consultants use their passion for travel and their ability to creatively resolve enquiries to deliver an extraordinary experience to our US-based customers who are using chat on the American Express Travel website.

This service enables the card members to interact in real-time to access their exclusive programs and unique benefits, gain assistance with website navigation and make bookings. It offers personal choice and convenience to our Card Members and inspires long-term relationships and loyalty along the way.


Minimum Qualifications:

  • At least 1 year of recent experience handling a travel account in a BPO setting (voice or chat), with CSAT/NPS as part of the metrics

  • Live chat experience (travel or non-travel account) is preferred but not required for candidates with strong travel industry voice experience

  • At least 1 year of GDS experience is required

Preferred Qualifications:

  • A flair for recognizing customer mood and tone through written communication and delivering extraordinary customer care to meet their requirements

  • Ability to fluently speak and write in English

  • Computer skills are vital as you’ll be communicating with multiple customers whilst navigating different tools, all day, every day

  • Resilience and composure to remain positive under pressure and manage your workload efficiently

  • A problem solver, you’ll be able to effectively evaluate cardmember issues and offer the best creative solutions with a view to resolving on the first contact

  • A mathematical mind with an eye for detail and accuracy

  • Strong time-management, prioritization, and multi-tasking skills as you will be handling several different customer enquiries simultaneously

  • High level of integrity to work with customer information and meet compliance requirements

  • The flexibility to work a shifting schedule

  • Bachelor’s degree, associate degree, college undergrads, senior high school graduate may apply

Additional Details:

  • Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

  • Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

  • Work From Home Requirements:

    • Must have at least 25 mbps internet connection plan / speed

    • Must have a private & quiet area to work at home

  • American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.


Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).


At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.


We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Let Employers Find YouUpload Your Resume