Medical Call Center jobs in Makati

Position Overview
We are seeking a highly professional and customer-focused Call Center Representative to assist patients with scheduling, general inquiries, and navigating their healthcare needs. The ideal candidate will have prior healthcare experience, a strong understanding of medical insurance, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Answer high-volume incoming calls from patients in a professional and friendly manner
• Schedule, reschedule, and confirm patient appointments
• Assist patients with questions related to services, providers, and clinic locations
• Verify and understand patient insurance information (PPO, HMO, etc.)
• Provide clear and compassionate communication while assisting patients with their needs
• Accurately document patient information in the electronic medical record system
• Coordinate with clinic staff to ensure smooth patient scheduling and communication
• Maintain a high level of professionalism and customer service at all times

Qualifications

• Previous healthcare experience strongly preferred
• Knowledge of medical insurance (PPO/HMO plans) is highly desirable
• Excellent English communication skills (spoken and written)
• Friendly, patient-focused personality with strong customer service skills
• Ability to handle a high volume of calls while remaining calm and professional
• Typing speed of 55+ words per minute
• Strong attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment

Pay: Php28,000.00 - Php40,000.00 per month

Benefits:

• Health insurance
• Paid training

Work Location: In person