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Medical Call Center jobs in Makati

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    • A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider,…
    • View all Global Medical Virtual Assistants jobs - Quezon City jobs - Virtual Assistant jobs in Quezon City
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    • Handles customer inquiries or any non-medical concerns within various channels;
    • First to accept (receive) calls from patients and does proper triaging;
    • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
    • American Express Travel and Concierge Experiences (TCE)…
    • Answer and direct phone calls or emails to appropriate departments.
    • The Administrative Clerk provides clerical and administrative support to ensure efficient…
    • Answer phone calls, assist patients with inquiries, and determine if tele-urgent appointments are necessary.
    • Respond to emails, deliver messages to clinicians…
    • Respond to outbound phone call requests.
    • Document all calls in ticketing and tracking systems.
    • Ensure highest level of customer service on every call.
    • Handle inbound and outbound patient calls professionally and empathetically.
    • College graduate of any medical allied course (required).
    • Experience in customer service, call center, healthcare, or hospital operations is preferred.
    • Route calls and concerns to the appropriate department or…
    • A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider,…
    • Coordinate and monitor medical reimbursement claims submitted by employees.
    • Coordinate with the Claims Department to facilitate efficient processing of medical…
    • Handle inbound and outbound patient calls professionally.
    • The ideal candidate has a strong patient-calling background, hands-on experience using the EPIC system…
    • Coordinate retrieval of medical records and supporting documentation.
    • Escalate inquiries requiring clinical review or medical judgment to licensed clinical…
    • Conduct outbound calls for appointment reminders, updates, and follow-up needs.
    • This person should be comfortable making outbound calls, tracking prior…
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    • Making outbound calls, addressing customer issues and complaints.*.
    • Must have at least 6 months of working experience in a contact center service.
    • Exceptional communication and call handling skills.
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Job Post Details

Medical Virtual Assistant - job post

Global Medical Virtual Assistants
Quezon City•Remote
PHP 540,000 - PHP 546,000 a year

Job details

Pay

  • PHP 540,000 - PHP 546,000 a year

Job type

  • Full-time

Full job description

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.


TASKS:

  • Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
  • Maintaining great phone etiquette
  • Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen
  • Verifying healthcare insurance coverage and eligibility
  • Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping
  • Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
  • Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
  • Strictly adhering and complying with the HIPAA policy

Requirements


QUALIFICATIONS:

  • Must have excellent verbal and written English communication skills
  • At least 1-2 years of experience in a medical-related background
  • Familiar with medical terminologies
  • A healthcare-related degree is highly preferred
  • Intermediate skills with Google Workspace and/or Microsoft Office
  • HIPAA Certification is a plus
  • Strong attention to detail
  • Impartial
  • Highly organized
  • Computer savvy
  • Open to working night shifts

MINIMUM SYSTEM REQUIREMENTS:

  • PRIMARY SYSTEM
    • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
    • Computer Memory/RAM: 8.00 GB
    • Computer Operating System: At least Windows 11 64-bit or macOS Ventura
    • Headset: Any USB-type headset with noise-cancelling feature
    • Camera: Capable of a clear and crisp video output
  • BACK-UP SYSTEM
    • OPTION 1 (BACKUP SYSTEM):
      • Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
      • Computer Memory/RAM: 8.00 GB
      • Computer Operating System: at least Windows 11 64-bit or macOS Ventura
      • Headset: Any USB-type headset with noise-cancelling feature (Optional)
    • OPTION 2 (POWER SUPPLY - UPS):
      • Must be capable of powering your work station for at least 3 hours
      • Typically a device with 240Wh or higher will be sufficient
      • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
  • PRIMARY INTERNET CONNECTION
    • DSL / Fiber Connection - Minimum of 100mb/s contracted
  • BACK-UP INTERNET CONNECTION
    • Minimum of 20mb/s (Cell)

RECOMMENDED SYSTEM REQUIREMENTS

  • PRIMARY SYSTEM
    • Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
    • Computer Memory/RAM: 16.00 GB
    • Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
    • Headset: Any USB-type headset with noise-cancelling feature
    • Camera: Capable of a clear and crisp video output
  • BACK-UP SYSTEM
    • OPTION 1 (BACKUP SYSTEM):
      • Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
      • Computer Memory/RAM: 16.00 GB
      • Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
      • Headset: Any USB-type headset with noise-cancelling feature
      • Camera: Capable of a clear and crisp video output
    • OPTION 2 (POWER SUPPLY - UPS):
      • Must be capable of powering your work station for at least 3 hours
      • Typically a device with 240Wh or higher will be sufficient
      • Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
  • PRIMARY INTERNET CONNECTION
      • DSL / Fiber Connection - Minimum of 500mb/s contracted
  • BACK-UP INTERNET CONNECTION
      • Minimum of 20mb/s (Cell or wired)

Benefits


RATE AND REWARDS:

  • Starting rate is $800 (USD) monthly
  • Employment Type: Independent Contractor
  • Free Training
  • Paid Time Offs
  • HMO Coverage
  • Optical Rewards
  • Performance-Based Increase
  • Permanent Work From Home
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