Call Center Medical Account jobs in Manila

Silver Goose 8 (SG8) International Inc., established in 2006, is a PAGCOR-regulated online gaming software company operating as a PIGO (Philippine Inland Gaming Operator). Our specialties include online casino games, poker, keno, lottery, and sports betting. We are different from POGO operators.

Data Center Executive

Send your resume (hr@silvergoose8.com)

Monthly salary: Php 41,000

Overview

• 8-hour shift per day
• 1 day off per week
• Starting salary of Php 41,000 per month
• Annual performance evaluation with salary increase opportunities
• Company-provided accommodation and daily transportation, plus a meal allowance of Php 619.50 per day
• Every 6 months of completed service entitles you to 14 days leave with round-trip air tickets to the Philippines provided by the company
• Minimum service commitment of three (3) years
• A 6-month probationary period is required; the employee will become eligible for the following medical benefits upon successful completion:
• Annual medical cash allowance of Php 17,700 - 8,880, and
• Reimbursement of medical expenses up to Php 17,700 per month, capped at Php 177,000 per year, for eligible medical-related expenses.

Requirements

• Previous experience in customer service, call center, sales, or support roles
• Strong verbal communication skills and active listening ability
• Customer-focused mindset with the ability to handle different personality types
• Good relationship-building and follow-up skills
• Ability to multitask, prioritize tasks, and manage time effectively
• Willing and able to work overseas on a long-term basis
• Basic knowledge of Microsoft Word, Excel, and PowerPoint
• Familiarity with social media platforms and online communication tools is an advantage
• At least College undergraduate or graduate is an advantage

Key Responsibilities

• Respond to customer inquiries, provide accurate information, and assist with account-related or service-related concerns
• Be part of the admin support team handling chat and messaging platform communications
• Assist with basic finance-related coordination, such as guiding clients through payment processes, verifying information, and escalating financial concerns or reports to the appropriate team
• Collaborate with the creative and marketing team by helping relay campaign information, promotions, and updates to clients
• Contact potential and existing clients to introduce services, follow up on inquiries, and maintain engagement
• Support various marketing and customer engagement campaigns, including promotional follow-ups, client reactivation, and information drives
• Understand customer needs, research issues thoroughly, and provide appropriate solutions or alternatives
• Build and maintain long-term customer relationships through consistent communication
• Accurately record all interactions in the company database and internal systems
• Work closely with the team to achieve daily, weekly, and monthly performance targets
• Follow company communication guidelines, processes, and compliance standards

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php38,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Ability to commute/relocate:

• Mandaluyong: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Work Location: In person