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Virtual Back-Office Assistant - Philippines (English Required, Spanish a Plus)
PHP 168 - PHP 174 an hour
Full-time

Job details

Here’s how the job details align with your profile.

Pay

PHP 168 - PHP 174 an hour

Job type

Full-time

Full job description

About us

NewAge Endocrinology is an endocrinology medical practice in Orange County, California. We are seeking a dependable Virtual Back-Office Assistant based anywhere in the Philippines to support our administrative operations overnight (Philippines daytime hours).

Excellent spoken and written English is required. Spanish is a plus but not required. Our patient population is approximately half Spanish-speaking, so even basic Spanish is helpful.

Responsibilities

Process patient check-in and check-out tasks at the end of each U.S. business day.

Handle insurance prior authorizations and eligibility verification.

Manage incoming faxes and route to appropriate staff.

Enter and update patient information in Tebra (our EMR system).

Assist with appointment scheduling, confirmations, and rescheduling.

Manage administrative paperwork, task lists, and documentation.

Respond to patient messages for non-urgent administrative matters.

Prepare the next day's schedule and flag any issues before the office opens.

Requirements

Advanced spoken and written English.

Spanish ability is a plus but not required.

Prior virtual assistant, back-office, BPO, or medical administrative experience preferred.

Professional, reliable, and detail-oriented.

Personal computer, quality headset, stable internet of at least 20 Mbps, and a backup plan for power or internet interruptions.

A private, quiet workspace suitable for handling confidential medical information (HIPAA-compliant environment).

Availability to work Philippines daytime hours (approximately 7:00 a.m. to 4:00 p.m. Philippine time, corresponding to U.S. nighttime/overnight hours).

What we offer

Contractual compensation: USD $3.00 per hour. Indeed may display an approximate amount in Philippine pesos. Payment will reflect the agreed U.S. dollar rate converted at the applicable exchange rate on the payment date.

Approximately 40 hours per week.

Fully remote work from anywhere in the Philippines.

Training in our systems and processes.

A stable, long-term opportunity with a growing medical practice.

Selection process

Apply through Indeed with your CV. Please complete the screening questions and upload a short introduction video (maximum two minutes) in English. If you also speak Spanish, you are welcome to upload a brief Spanish video as well, using this form:

https://docs.google.com/forms/d/e/1FAIpQLSeJXOWZNkeIak2j8SL-BJulQxqaZZQ31dsoW58glX15JqKWuQ/viewform

Pay: Php168.00 - Php174.00 per hour

Work Location: Remote

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