Patient Scheduling & Support Associate (Onsite Healthcare Account)

Step into a role where service meets purpose.

Be part of a healthcare account where your work directly supports patients in accessing the care they need. In this role, you will handle appointment coordination and provide accurate, timely assistance in a fully onsite, team-driven environment.

What You’ll Be Handling

Patient Support & Scheduling

• Process appointment requests, modifications, and cancellations
• Conduct outbound calls for confirmations and reminders

Information Assistance

• Respond to inquiries related to services, procedures, and insurance coverage
• Ensure patients receive clear and professional guidance

Data & Documentation

• Input, verify, and maintain patient records
• Ensure all entries meet required accuracy and compliance standards

Coordination & Issue Handling

• Work with internal teams to ensure smooth scheduling flow
• Resolve basic concerns and properly endorse complex cases

What Makes You a Great Fit

• Completed at least high school (or equivalent)
• Minimum 1 year experience in customer service/BPO
• Healthcare account experience is an advantage
• Strong communication and active listening skills
• Ability to multitask and navigate systems efficiently
• Willingness to work onsite and adapt to shifting schedules

Why You’ll Love Working Here

• Competitive salary with performance incentives
• HMO and comprehensive healthcare coverage
• Paid training to set you up for success
• Real career growth opportunities
• Supportive, people-first work culture

Start Your Healthcare Career Today!

If you’re ready to build a meaningful career while delivering excellent service, we’d love to meet you. Apply now and take the next step with us.

Pay: Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have prior experience with appointment scheduling?

Experience:

• BPO Healthcare Account: 1 year (Required)
• BPO Financial Account: 1 year (Preferred)

Work Location: In person