Admin Staff - Product

The ADMIN STAFF - PRODUCT supports after-sales operations by handling product claims, warranty processing, and return merchandise authorizations (RMA). The role ensures accurate documentation, efficient coordination with suppliers and internal teams, and timely resolution of customer concerns while maintaining organized records and reports.

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Marketing, or any related course
• Experience in claims processing, warranty handling, customer service, or RMA operations is an advantage
• Proficient in Microsoft Excel and Microsoft Word
• Strong analytical, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Detail-oriented and able to manage multiple tasks effectively
• Possesses initiative and can work with minimal supervision
• Trustworthy, responsible, and customer-oriented
• Background in gadgets, electronics, or IT products is an advantage
• Willing to work onsite in Hernan Cortez, Mandaue City

Responsibilities

• Manage end-to-end claims and RMA processing with suppliers, distributors, and internal teams
• Monitor and track warranty claims, replacements, repairs, and related transactions
• Prepare and submit weekly system-generated reports
• Respond to client inquiries and provide timely updates on claim and RMA status
• Coordinate with branches, suppliers, and service partners to expedite processing
• Handle escalations and support concern resolution professionally
• Monitor receivables, client balances, and compliance with payment terms
• Maintain accurate records, documentation, and tracking of claims and inventory movements
• Support daily RMA operations for Cebu and Manila branches
• Ensure compliance with company procedures and after-sales policies

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person