DENTAL PORTAL LOGIN SPECIALIST

Job Title: Dental Portal Specialist (BPO Operations)

Location: Remote / BPO Hub
Department: Administrative Support / Revenue Cycle Management (RCM)
Employment Type: Full-Time

Role Overview

We are looking for a detail-oriented, highly organized Portal Specialist to join our BPO team. You will be the "keymaster" for our dental practices, responsible for creating, managing, and securing access to various insurance and vendor portals. This role is critical in ensuring our clinical and billing teams have the access they need to provide seamless patient care.

Key Responsibilities

• Account Creation: Register and set up new user accounts across multiple Dental Insurance Portals (e.g., Delta Dental, Aetna, MetLife) and internal software systems.
• Credential Management: Maintain a secure, centralized database of logins, passwords, and security questions for various dental office locations.
• Troubleshooting: Resolve login issues, password resets, and multi-factor authentication (MFA) hurdles for team members.
• Audit & Security: Conduct regular audits of active users; deactivate access immediately for offboarded employees to ensure HIPAA compliance.
• Documentation: Create "How-To" guides for accessing specific portals and keep practice information (NPI, Tax ID, Provider info) updated within these systems.

Required Skills & Qualifications

• Tech Savviness: High comfort level navigating various web-based platforms and managing browser-based security settings.
• Attention to Detail: You’ll be handling sensitive Tax IDs and NPI numbers; precision is non-negotiable.
• Security Mindset: Understanding of basic cybersecurity hygiene (Password managers, MFA, and data privacy).
• Communication: Strong written English skills for coordinating with insurance help desks and office managers.
• Experience: Prior experience in a BPO environment or Healthcare/Dental RCM is highly preferred.

Preferred Experience

• Familiarity with Dental Practice Management Software (e.g., Open Dental, Dentrix, or Eaglesoft).
• Knowledge of the US Dental Insurance landscape.

Why Join Us?

• Stability: Work with a growing network of dental offices.
• Remote Culture: Professional BPO environment with clear KPIs and support.
• Growth: Opportunity to transition into deeper Revenue Cycle Management or IT Security roles.

How to Apply: > Please submit your resume along with a brief cover letter highlighting your experience with account management or the dental industry and please fill out this form. https://airtable.com/app7lSAuzhXV2FKBD/pagysyBAvru2bVdP1/form

Pay: From Php45,217.12 per month

Benefits:

• Work from home

Experience:

• Dental Insurance: 1 year (Required)

Language:

• English (Required)

Work Location: Remote