Assistant Account Manager / Client Activation - TouchBio Australia

Join TouchBio Australia as a Assistant Account Manager & Client Activation step into a world of innovation and impact!

About Us:

TouchBio Australia pioneers the development, manufacturing, and importation of medical devices and eco-friendly hygiene products. Our range includes at-home testing devices and long-lasting sanitising solutions designed to revolutionise health practices while prioritising safety and environmental sustainability.

We Offer:

• A competitive base salary with health insurance benefits.
• Additional leave to support work-life balance.
• Company Christmas gift and engaging company events.
• Potential for pay raises reflecting your impact/performances.
• Convenient transportation service.
• Opportunities for career growth and advancement within a pioneering company.

Position Purpose

The Assistant Account Manager & Client Activation provides essential administrative, analytical, and activation support to the Key/National Account Manager and Sales Team.

This role coordinates key customer activities, including promotions, new product development (NPD), client activation programs, and reporting to ensure the smooth and efficient management of customer accounts.

The position plays a pivotal role in delivering an exceptional client experience through accurate coordination, timely communication, and strong operational execution, supporting both business growth and brand visibility across retail and pharmacy channels.

Position Duties and Accountabilities:

Assistant and Support of Account Management

1. Provide day-to-day assistant and coordination support to the Account Management team.

2. Manage vendor and new line creation, account setup, and customer documentation.

3. Maintain accurate client and account information in the CRM and digital tools, ensuring data integrity.

4. Coordinate promotional materials, samples, and point-of-sale (POS) assets for trade events and customer activations.

5. Support internal coordination across Category, Brand Marketing, Logistics, and Finance to ensure accurate and timely fulfilment of customer requirements.

6. Assist in responding promptly and professionally to client enquiries, ensuring consistent communication and service delivery.

7. Liaise with internal and external stakeholders to ensure timely resolution of client needs and operational issues.

8. Escalate complex matters to the National Account Manager where appropriate.

9. Support the organisation of client meetings, conferences, and trade shows as required.

Client Activation and Promotional Support

1. Assist in planning and executing promotional programs, retail media activities, and in-store activations.

2. Coordinate POS and display requirements, ensuring execution in collaboration with the Field Sales team.

3. Prepare buyer packs, sell-in decks, contact reports, and post-activation summaries.

4. Track promotional compliance and collect photos & evidence from the sales field team and performance data for reporting to the National Account Manager.

5. Audit customer platforms for accuracy of product imagery, descriptions, and live promotions; liaise with the Brand/Category team to correct inconsistencies.

Analytics, Forecasting & Reporting

1. Prepare regular performance reports (weekly, monthly, quarterly) and provide insights into account activity, promotional effectiveness, and sales trends.

2. Contribute to the client’s forecasting in partnership with the Commercial Operations team (base and uplift volumes).

3. Analyse market insights, customer feedback, and competitor activity to support strategic decision-making and client recommendations.

4. Support Quarterly Business Reviews (QBR)or Joint Business Planning (JBP) activities by maintaining trackers, performance dashboards, and timelines.

Cultural Improvement and Development

1. Demonstrate a positive commitment and compliance with Company policies and procedures, and Company Code of Conduct.

2. Demonstrate compliance with all EEO legislation covering all forms of workplace discrimination, harassment, victimisation, and bullying.

3. Willingly participate in performance management processes.

4. Consciously contribute to a positive workplace culture that is consistent with Company’s identified mission, vision, and values.

Skills and Experience:

Qualifications

• Tertiary qualification in business, marketing, or health (ideal)
• Current C Class Drivers licence (essential)

Experience

• Previous experience in an account coordination, client activation, or sales support role.
• Experience in FMCG, retail, or pharmacy environments is highly regarded.
• Exposure to CRM systems, forecasting tools, and retail data platforms.
• Proven ability to manage competing priorities and multiple stakeholders.

Skills

• Strong organisational and time management skills.
• Excellent written and verbal communication.
• Analytical mindset with proficiency in Excel and data reporting tools.
• High attention to detail and accuracy in documentation.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to work collaboratively within cross-functional teams.

Behaviours:

• Reliable and detail-oriented: Consistently delivers accurate, high-quality work with minimal supervision.
• Customer-focused: Committed to providing timely and professional service to both internal and external clients.
• Collaborative: Works well within a team and supports colleagues to achieve collective goals.
• Adaptable: Responds positively to changing priorities and business needs.
• Proactive: Anticipates issues and takes initiative to resolve them before escalation.

Join TouchBio Australia and embark on a rewarding journey where your efforts contribute to reshaping healthcare practices and making a positive impact. Apply now to be part of our innovative team.

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion

Application Question(s):

• This is a working onsite based role, are you okay with that? We are located at Clark Freeport Zone, Pampanga
• How much is your expected salaries?
• Why do you think you are qualified to the position?
• How many years of experience do you have in account management, trade marketing, or retail/pharmacy industry?
• Do you have experience working with major retailers or pharmacy groups?
• Have you managed marketing activations or promotional campaigns within a set budget?
• Do you have experience in FMCG, retail, or pharmacy environments? How long?
• Have you used CRM systems, forecasting tools, or retail data platforms in your past roles?

Work Location: In person