E-commerce Chat Support Representative

The E-Commerce Chat Support Representative provides fast and professional customer assistance through social media, website chat, and e-commerce platforms. This role handles product inquiries, order concerns, and after-sales support while ensuring excellent customer experience and timely order processing.

KEY RESPONSIBILITIES:

1. Customer Support & Communication

• Respond to customer inquiries through Facebook, Instagram, website chat, email, and phone calls
• Provide updates on product availability, pricing, and order status
• Ensure customer concerns are resolved or properly escalated within the shift

2. Product Knowledge & Assistance

• Maintain good knowledge of gadgets, gaming products, and electronics
• Provide accurate product information, compatibility, and warranty details
• Assist customers in choosing the right products based on their needs

3. Order & Concern Handling

• Process customer orders from order confirmation, preparation, and coordination up to dispatch and shipment completion.
• Assist customers with returns, exchanges, shipping tracking, and warranty concerns
• Resolve complaints professionally and provide appropriate solutions
• Coordinate with internal teams regarding customer concerns and order issues

QUALIFICATIONS:

Education & Experience

• Bachelor’s degree in Business, Marketing, Communications, or related field is an advantage
• At least 1–2 years experience in customer support or e-commerce support preferred (fresh graduates are welcome to apply)
• Experience using Shopee, Lazada, TikTok Shop, Facebook Messenger, and Instagram Business is an advantage

Technical Skills

• Familiar with consumer electronics, gadgets, and gaming products
• Knowledgeable in Google Sheets, Excel, or basic reporting tools
• Experience using CRM or ticketing systems is a plus
• Good typing speed and ability to handle multiple chats efficiently

Communication & Soft Skills

• Excellent written and verbal communication skills in English and Filipino
• Customer-oriented, patient, and professional
• Able to multitask and work in a fast-paced environment
• Strong problem-solving and attention to detail
• Can maintain accuracy while responding quickly to inquiries

Preferred Traits

• Highly organized and responsive
• Proactive and dependable
• Competitive and eager to provide excellent customer service
• Willing to learn about the latest gadgets and technology trends
• Willing to be assigned in Mandaue Area

Pay: Php16,000.00 - Php18,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person