Job details
Pay
- PHP 14,000 - PHP 28,000 a month
Job type
- Permanent
- Fresh graduate
- Full-time
Location
Full job description
Chat Support Agent – Non-Voice
Cebu City | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives and Chat Support Agents in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Non-Voice Customer Service Representatives / Chat Support Agents to provide assistance via chat, email, and messaging platforms—no phone interaction required.
Responsibilities:
- Respond to customer inquiries via chat or email
- Provide accurate information on products, services, or accounts
- Resolve issues efficiently and professionally
- Log all interactions in the system
- Escalate complex issues to supervisors when needed
- Maintain service quality and customer satisfaction metrics
Schedule & Training:
- Shifts may include nights, weekends, and holidays
- Paid training on non-voice tools and procedures
Requirements:
- High School or Senior High School graduate (College preferred)
- Strong written English communication skills
- Customer-focused, detail-oriented, and solution-driven
- Basic computer skills and ability to multitask
- Willing to work onsite in Cebu City
Why Join Us:
- Competitive pay with performance incentives
- Career development and mentorship opportunities
- Collaborative and supportive work environment
Apply Now
Kickstart your career as a Chat Support Agent / Non-Voice Customer Service Representative at Caldwell and help customers through email and chat while growing professionally.
Pay: Php14,000.00 - Php28,000.00 per month
Benefits:
- Free parking
- Gym membership
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person