Job details
Pay
- PHP 20,000 - PHP 24,000 a month
Job type
- Full-time
Location
Taguig
Full job description
what you’ll do
- Manage and respond to inquiries across social channels (Facebook, Instagram, TikTok, in-app), handling first-level customer and provider concerns
- Moderate and grow online communities by managing posts, enforcing guidelines, and creating daily engagement content
- Support provider community through updates, announcements, success stories, and issue escalation to relevant teams
- Track, log, and report social activity and sentiment trends, identifying recurring issues to improve products and operations
What we’re looking for
- 1–3 years of experience in social media, community management, or customer support via social channels. Open to Fresh graduate.
- Strong written communication skills in English and Filipino with a warm, on-brand tone
- Experience managing Facebook, Instagram, and TikTok interactions (comments, DMs, groups)
- Organized, empathetic, and quick to handle high message volumes, escalate issues, and engage communities effectively
What we offer
- Competitive pay with Day 1 HMO and strong focus on employee well-being
- Direct impact on brand experience as you shape customer and provider community engagement
- Learning and growth opportunities through hands-on exposure, mentorship, and workshops
- Clear career progression path from Social Engagement Associate to leadership roles in CS & Growth
Employment Type
- Full-time
Job Type: Full-time
Pay: Php20,000.00 - Php24,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
Work Location: Hybrid remote in Taguig