Appointment Setter Customer Service Representative for Healthcare Account

Looking for a role where you can help people and grow your career? We got you. ✨
Join our team and play a key role in supporting patients through seamless appointment scheduling and top-tier customer service in a fast-paced healthcare environment.

Work Setup: Onsite (Applicants must be willing to work on-site)

What You’ll Do

• Assist patients with appointments, inquiries, and scheduling needs
• Manage bookings, reschedules, and cancellations efficiently
• Provide clear and professional information on services and insurance
• Conduct outbound calls for confirmations and follow-ups
• Ensure patient records are accurate, complete, and up to date
• Verify essential patient and insurance information
• Organize and maintain documentation in line with standards
• Resolve routine concerns and escalate when necessary
• Collaborate with internal teams to ensure smooth daily operations

What We’re Looking For

• At least a high school graduate (or equivalent)
• At least 1 year of customer service experience in a BPO setting (Healthcare account preferred; Financial account experience may also be considered)
• Strong communication skills, attention to detail, and ability to multitask effectively
• Confident in directly communicating with clients and open to being trained by onshore partners
• Experience in appointment scheduling or coordination is a plus

What’s in It for You

• Competitive salary with performance incentives
• HMO and comprehensive health benefits
• Access to a company doctor for employees and dependents
• Paid training and continuous learning opportunities
• Career growth and internal advancement pathways
• A supportive, team-oriented workplace culture

If you’re looking to build your career in a dynamic and growth-driven environment, this might be the right place for you. We’d love to have you on board.

Pay: Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have prior experience with appointment scheduling?

Experience:

• BPO Healthcare Account: 1 year (Required)
• BPO Financial Account: 1 year (Preferred)

Work Location: In person