Virtual Assistant – Employee Benefits Insurance

About Patra

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

About the Job

The Virtual Assistant (Administrative Specialist) will perform a variety of administrative tasks to support a US-based insurance company.

Patra Core Competencies

• Knows the Business
• Leads Others
• Accountable
• Team Player

Knows the Business

• Gain a deep understanding of Patra's business and strategy.
• Participate in document management.
• Manage business communications to internal/external stakeholders.
• Other Administrative Specialist related tasks as required.

Leads Others

• Actively share knowledge and experience through data entry and processing.
• Demonstrates the ability to work well with Patra colleagues and clients and with external organizations.
• Follow established guidelines to focus on details and complete tasks attentively and thoroughly.

Accountable

• Process Employee Benefits related tasks
• Multi-tasks and maintains acceptable production
• Ability to handle multiple tasks, prioritize work, and maintain accuracy.
• Ability to deliver quality and on time deliverables aligned with client expectations.
• Multitasks and maintains acceptable production.

Team Player

• Perform all duties with a level of integrity and honesty that positively represents Patra
• Participates in quality and productivity reviews and provides feedback to management
• Other duties as assigned.

Minimum Requirements

• 1-2 years administrative experience preferably doing Benefits Admin / Employee Benefits tasks
• Experience with Ease or Employee Navigator is preferred.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• English proficiency.
• The candidate needs to be well organized, self-motivated, highly detailed orientated.
• Other duties as assigned.

Working Conditions

• Physically able to work night shift
• Capable to work remotely and/or onsite if required
• With stable internet connection | minimum 25 mbps both download and upload; Directly connected into modem; No Satellite.
• With back up internet and power supply

WORK STANDARDS:

• Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations
• Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
• Subject to and expected to comply with all applicable Patra Corp policies and procedures
• Be present and ready to start your shift on time daily.

BENEFITS:

• Training is provided
• HMO card after 30 days of employment (up to two eligible dependents)
• 13th month pay
• Life Insurance for both principal and dependent
• Government mandated benefits
• Performance Bonus
• Differentials will be paid for night shift and Philippine holiday work time.
• Meal, utility and transportation allowance
• Philippine labor/overtime laws will be followed (if OT required)
• 12 days VL and 10 SL credits per annum
• Monday - Friday work schedule. Weekends off

Job Type: Full-time

Pay: Php27,000.00 - Php33,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise

Application Question(s):

• Do you have US Benefits Insurance experience?
• Do you have the experience of using Benefits Administration Platforms like Employee Navigator/Ease/ Ben Select etc?

Work Location: Remote