Senior Credit Support Analyst

Senior Credit Support AnalystRole Overview

• Position: Senior Credit Support Analyst
• Salary: PHP 70,000 - PHP 90,000/month
• Working Hours: Mondays to Fridays, 7:00 AM to 4:00 PM; full-time (remote)

About the Company

We are a leading, award-winning financial services firm specializing in mortgage broking, financial planning, and asset finance. Recognized as a Top 25 Brokerage in Australia for multiple years, the company is built on a "client-first" philosophy, focusing on empowering and educating individuals to take control of their financial futures. Our team operates within a high-performance ecosystem designed to remove administrative burdens, allowing our professionals to focus on building meaningful, long-term relationships and delivering a seamless, rewarding experience for our clients.

Key Responsibilities

• Deal Packaging: Analyze supporting documents (payslips, bank statements, Equifax reports, etc.) to structure and package deals aligned with lender policies.
• Financial Analysis: Complete servicing and calculate income for Self-Employed (SE) and PAYG applicants to determine borrowing capacity.
• Application Management: Enter data into the CRM, prepare application forms and Discharge Authorities, and submit applications online with the goal of zero to minimal "More Information Required" (MIR) requests.
• Stakeholder Liaison: Communicate with clients, lenders, real estate agents, and solicitors to provide status updates from submission through to settlement.
• Workflow Tracking: Maintain and update Sales Sheets, Smartsheets, and Google Sheets as files progress.
• Quality Assurance: Cross-check approval and settlement documents against original submissions to ensure accuracy.
• Process Improvement: Contribute to enhancing internal tasks, procedures, and client communication while maintaining high-level product and lender policy knowledge.

Qualifications & Requirements

• Experience: 3–5 years of experience in the Australian lending market is highly regarded.
• Technical Skills: * Proficiency in Microsoft Office (Word, Excel) and Google Workspace (Gmail, Google Sheets, and Calendar).
• CRM Expertise: Experience with Salestrekker (specifically GEM) is preferred, though not mandatory.
• Industry Knowledge: Sound knowledge of Australian lender policies, credit practices, and regulatory requirements.
• Analytical Skills: Strong problem-solving skills, including the ability to think "outside the box" for complex credit solutions.
• Communication: Excellent verbal and written communication skills for daily interaction with clients and stakeholders.
• Attributes: High attention to detail, integrity, reliability, and a strong work ethic.

Job Types: Full-time, Permanent

Pay: Php70,000.00 - Php90,000.00 per month

Benefits:

• Work from home

Application Question(s):

• Which mortgage broking platforms are you proficient in using (e.g., MyCRM, Apply Online, Mercury, Infynity, Quickli)?
• Can you please briefly describe your hands-on experience with MyCRM, ApplyOnline, Mercury, Infynity, Quickli, etc. or any similar tools?

Experience:

• Mortgage Broker in the Australian or New Zealand clients: 3 years (Required)
• mortgage broking platforms: 3 years (Required)

Work Location: Remote