Patient Services Representative

Position Overview

We are seeking a friendly, detail-oriented Patient Services Representative to be the welcoming face and voice of our clinic. In this role, you will play a vital part in shaping each patient’s experience—from their first interaction to the completion of their visit. If you thrive in a fast-paced environment and enjoy helping others, this position offers an opportunity to make a meaningful impact while supporting efficient clinic operations.

What You’ll Do

• Create a warm and professional first impression by greeting and assisting patients during check-in and registration
• Accurately collect, verify, and update patient information, including insurance details
• Manage appointment scheduling, confirmations, rescheduling, and cancellations with attention to detail
• Handle a high volume of phone calls, ensuring timely, courteous, and effective communication
• Collaborate closely with providers and clinical teams to maintain well-organized and efficient schedules
• Secure and monitor insurance authorizations and referrals as needed
• Maintain precise and up-to-date records within the electronic health record (EHR/EMR) system
• Guide patients through required forms and clearly explain next steps in their care process
• Direct calls, messages, and inquiries to the appropriate departments and ensure prompt follow-up
• Process incoming documents such as faxes and referrals efficiently
• Deliver exceptional service while upholding patient privacy and confidentiality standards
• Assist with additional administrative or operational duties as needed

What We’re Looking For

• High school diploma or equivalent (required)
• At least 1–2 years of experience in customer service; healthcare experience is a plus
• Strong communication skills with a compassionate, patient-centered approach
• Comfortable using Microsoft Office and navigating multiple systems simultaneously
• Excellent organizational skills with the ability to multitask in a dynamic setting
• A positive attitude, team-oriented mindset, and dedication to providing outstanding service

Job Type: Full-time

Pay: Php22,000.00 - Php25,000.00 per month

Benefits:

• Health insurance

Work Location: In person