Technology and Systems Development Officer -AUS Touch

Join TouchBio Australia as the Technology and Systems Development Officer and step into a world of innovation and impact!

About Us:

TouchBio Australia pioneers developing, manufacturing, and importing medical devices and eco-friendly hygiene products. Our range includes at-home testing devices and long-lasting sanitising solutions designed to revolutionise health practices while prioritising safety and environmental sustainability.

We Offer:

• A competitive base salary with health insurance benefits.
• Company Christmas gifts and engaging company events.
• Potential for pay raises reflecting your impact/performances.
• Convenient transportation service.
• Opportunities for career growth and advancement within a pioneering company.

About the role

The Technology and Systems Development Officer is responsible for the strategic oversight, development, integration, and optimisation of TouchBio Australia’s technology ecosystem and core business systems.

The role ensures that digital platforms — including CRM (HubSpot), inventory and customer service systems, EDI/SAP interfaces, reporting tools, and emerging technologies — are reliable, scalable, and aligned to operational and commercial objectives.

This position acts as the central link between technology, operations, and business growth, translating business needs into system solutions, leading platform implementation and improvement initiatives, and enabling data-driven decision-making through high-quality reporting and insights.

The role is both hands-on and strategic, combining system administration, IT coordination, platform development, and business process optimisation to support TouchBio’s continued growth and efficiency.

Position Duties and Accountabilities

Business Systems Strategy & Governance

• Own and oversee TouchBio Australia’s business systems architecture, ensuring platforms are fit-for-purpose, secure, and scalable.
• Align system design, configuration, and development with business strategy, workflows, and operational requirements.
• Act as the internal subject-matter expert for business systems and technology capability.
• Identify opportunities to improve efficiency, automation, integration, and data quality across the business.

Systems Integration & Platform Management

• Lead the configuration, integration, and ongoing management of core platforms, including CRM, inventory systems, customer service tools, EDI/SAP interfaces, and related applications.
• Ensure reliable system performance through proactive monitoring, troubleshooting, and continuous improvement.
• Manage system changes, upgrades, and enhancements to minimise operational disruption.
• Liaise with external vendors, developers, and service providers to resolve complex issues and deliver system improvements.
• Assess and onboard new platforms or partner systems to support operational or commercial needs.

Technology & System Development Projects

• Lead end-to-end delivery of technology and systems projects, including:

o requirements gathering

o solution design

o configuration and testing

o deployment and handover

• Translate business requirements into practical system solutions.
• Manage project timelines, dependencies, risks, and stakeholder expectations.
• Ensure systems are implemented with clear documentation, governance, and support structures.

Data, Reporting & Business Insights

• Develop and maintain dashboards and reporting tools to support operational, commercial, and strategic decision-making.
• Ensure data integrity, consistency, and usability across systems.
• Provide regular performance insights and ad-hoc analysis for leadership.
• Identify trends, inefficiencies, and improvement opportunities using system data.
• Support forecasting, planning, and performance monitoring through meaningful metrics.

Operational IT & User Support

• Act as the primary internal contact for business systems and technology support.
• Manage user access, permissions, and system administration.
• Provide troubleshooting and technical support to staff, escalating where required.
• Coordinate with external IT providers for infrastructure, cybersecurity, and advanced technical issues.
• Support IT security practices, including access control, updates, and data protection.

Training, Adoption & Change Enablement

• Deliver onboarding, training, and user support to ensure effective system adoption.
• Develop user guides, process documentation, and training materials.
• Support change management by guiding teams through system changes and improvements.
• Build internal capability and confidence in the use of digital tools and platforms.

Cultural Improvement and Development

1. Demonstrate a positive commitment and compliance with Company policies and procedures, and Company Code of Conduct.

2. Demonstrate compliance with all EEO legislation covering all forms of workplace discrimination, harassment, victimisation, and bullying.

3. Willingly participate in performance management processes.

4. Consciously contribute to a positive workplace culture that is consistent with Company’s identified mission, vision, and values.

Skills and Experience

Qualifications

• Bachelor’s degree in Information Technology, Business Systems, Operations Management, or related field (desirable based on preference).
• Relevant certifications in CRM administration, systems integration, data analytics, or project management (desirable).

Experience

• Demonstrated experience in business systems management, IT enablement, or digital operations.
• Proven experience managing system integrations and platform implementations.
• Experience supporting CRM, ERP, EDI/SAP, or similar enterprise systems.
• Experience delivering training and supporting organisational change.
• Experience working with vendors and external technology partners.
• Experience with AI-powered business applications
• AI integration and automation

Skills

• Strong technical troubleshooting and problem-solving capability.
• High proficiency with CRM platforms, dashboards, reporting tools, and system configurations.
• Excellent communication skills with the ability to translate technical concepts for non-technical users.
• Strong organisational and time-management skills.
• Ability to manage multiple tasks and projects concurrently.

Join TouchBio Australia and embark on a rewarding journey where your efforts contribute to reshaping healthcare practices and making a positive impact. Apply now to be part of our innovative team.

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Pay raise
• Transportation service provided

Application Question(s):

• How much is your expected salary?
• This is a working onsite/office-based, are you okay with that? We are located at Clark Freeport Zone, Pampanga
• Why do you think you are qualified for the position?
• How many years of hands‑on experience do you have managing and integrating business systems (CRM/ERP/EDI/SAP)?
• Which core business systems or platforms have you administered or integrated? (Please list.)
• Do you have experience leading system implementations or technology projects end‑to‑end?

Work Location: In person