Account Manager (Digital Marketing)

***All applications must be submitted through this link ONLY:
hire.localvisibility.co/job-overview-account-manager

Greetings from Local Visibility - your future workplace filled with positivity and endless possibilities! We are on the lookout for talented Virtual Assistants to join our dynamic team!

About Us:
Local Visibility is a growing digital marketing agency specializing in lead generation for home improvement & service companies in the US and Canada. We have been in business for 14 years and take pride in providing services focused on quality.

Job Overview:
The Account Manager is essential for ensuring customer satisfaction and retention by building strong relationships, understanding client needs, and facilitating communication between clients and internal teams. As an account manager, you are responsible for managing the relationships with clients. They must speak English fluently without an accent. Additionally, the candidate must be presentable, as this is a client-facing role, and should have a strong background working with American clients.

The position includes:
-Customer Relationship Management: Cultivate and maintain strong relationships with clients. Regularly communicate with clients to understand their needs, address concerns, and provide solutions.

-Account Management: Understand the client's business objectives, industry challenges and pain points to tailor solutions and offerings effectively.

-Product Knowledge: Maintain a deep understanding of the company’s products and services.

-Customer Feedback: Collect qualitative feedback from customers regarding their support experiences.

Responsibilities:
-Create monthly marketing performance reports (Facebook Ads, Semrush, Bright Local, AdWords, Analytics)
-Meet with clients at least once monthly using Google Meet to review reports, progress, and plan moving forward.
-Responsible for handling incoming calls and providing support or assistance as needed.
-Document customer service requests and follow through on open items for clients
-Follow up on customer service requests weekly to ensure they are in progress & close the loop with clients.

Required Qualifications:
-Must be able to speak English without an accent and demonstrate strong verbal and written communication skills required to convey information.
-Must have prior experience in customer service, phone sales or account management for a marketing agency.
-Must be able to demonstrate knowledge of digital marketing, including SEO, PPC, and Social Media
-Must have a reliable internet connection with a backup option and a quiet, distraction-free working environment.
-Must have prior experience working the night shift (8 am to 5 pm Eastern time)

You know this about yourself:
-You are very intelligent and quick-witted (your mouth might get you in trouble every once in a while)
-You can handle high-stress situations
-You always take initiative and get things done
-You are an extreme problem solver and can figure anything out
-You are very detail-oriented, organized, and analytical
-You are a people person who is outgoing and friendly. People like being around you and think you are funny.
-You always look for the good and positive in things, even when bad things happen.
-You are honest and genuine.
-You are not very good at working with your hands or fixing things.
-You don't like to take risks.

Pay: Starting Rate is $8/hr US Dollar

Programs or Tool Tools You Need to Know:
G-Suite Click Up, Google Meet, High Level

Job Type: Full-Time 40 hrs Weekly

Pay: Starting Rate is $8/hr US Dollar

Schedule
Monday to Friday
8 AM to 5 PM Eastern Time

Desired Location:
Non-US
Philippines

Programs or Tool Tools You Need to Know:
G-Suite, Slack, Click Up, Zoom, High Level

Job Types: Full-time, Permanent

Pay: From Php70,000.00 per month

Benefits:

• Pay raise
• Work from home

Work Location: Remote