Customer Service Representative (no interview needed)

Job description:

Join the enablesGROUP – Where Talent Meets Opportunity!

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2025, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At Enables Group, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.

At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1.
• 20 leave credits for vacation, emergencies, sick days, and even your birthday!
• Endless opportunities for career advancement with annual performance reviews and salary increases.
• Company-provided laptop to set you up for success.
• Convenient office location in Pasig, at the heart of Manila, accessible to all.
• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
• In-house learning & development programs with access to the latest in AI and technology.

Job Details:

Brand Ambassador (Roadside Program)

Are you a composed, empathetic communicator who thrives in high-stakes situations? Join our team as a Brand Ambassador, where you will be the lifeline for customers in need of real-time roadside assistance.

This isn't just a support role—it’s about accountability, precision, and human connection when it matters most.

The Role: What You’ll Do

As a Brand Ambassador, you will oversee every aspect of a roadside service request, ensuring a seamless journey from the first "hello" to the final tow. You will manage cases in real-time across Chat, Phone, and SMS (via our integrated client platform).

Key Responsibilities:

• Omnichannel Support: Provide inbound and outbound assistance to customers, service providers, and partners.
• Case Management: Create and manage cases accurately through the system.
• Information Integrity: Gather and validate critical service details, including special vehicle requirements, to ensure the right provider is assigned the first time.
• Proactive Resolution: Resolve system alerts immediately and maintain detailed, actionable notes for every case.
• Stakeholder Synergy: Keep the Customer, Partner, and Provider updated in real-time via voice and digital channels.
• Data Security: Ensure the absolute privacy and security of all customer information.

Who You Are

We are looking for professionals who don't just follow a script but truly own the customer experience.

• Empathetic & Composed: You maintain a calm, compassionate demeanor even during high-intensity or emergency calls.
• Detail-Oriented: You have a keen eye for detail, ensuring every bit of data is accurate for compliance and service success.
• Process-Driven: You have a strong ability to follow complex workflows and adapt to changing program requirements.
• Communicator: You possess excellent conversational English skills (B2/C1 level) and can navigate multi-channel tools simultaneously.

Success Criteria

• Consistently meeting or exceeding Service Level Agreements (SLAs).
• High accuracy in case documentation and alert resolution.
• Providing a smooth, high-empathy experience that reflects the brand values.

QUALIFICATIONS:

• Must have at least 1 year of experience in customer service, preferably handling a roadside assistance account or a similar line of business.
• Willing to work on-site in Ortigas, Pasig.
• Amenable to a shifting schedule, including rotational shifts.

Ready to be an Brand Ambassador?

Apply now to join a program where your accountability saves the day—one case at a time.

• Paid training allowance provided
• Bonus after training
• Full time job offer

To fast track your application, please fill out this form: https://forms.cloud.microsoft/r/yBrPiTbxWy?origin=lprLink

Benefits:

• Health insurance
• Promotion to permanent employee
• Staff meals provided

Job Type: Full-time

Pay: Php23,000.00 - Php27,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• Do you have an experience using shopify?
• Do you have an experience with fashion or retail ecommerce account?
• Can you work full time onsite and in shifting schedule?

Work Location: In person