Team Leader (Virtual Assistant Operations) – Onsite | Graveyard Shift

Location:Cebu City, Philippines (Onsite)

Schedule:Full-Time | Graveyard Shift (US Hours)

About the Role

We are seeking an experienced and results-driven Team Leader to oversee and support a team of Virtual Assistants servicing US-based clients. The ideal candidate has strong leadership experience, excellent people management skills, and a proven ability to drive performance, accountability, and client satisfaction in a fast-paced environment.

As a Team Leader, you will be responsible for coaching, mentoring, monitoring productivity, and ensuring that both team and client expectations are consistently met.

Key Responsibilities

• Lead, coach, and manage a team of Virtual Assistants supporting various US-based clients.
• Conduct regular performance reviews, coaching sessions, and one-on-one meetings.
• Monitor team attendance, productivity, quality, and KPI performance.
• Identify performance gaps and implement action plans for improvement.
• Ensure compliance with company policies, client requirements, and operational standards.
• Assist with onboarding, training, and continuous development of team members.
• Handle escalations and provide timely resolution to employee and client concerns.
• Collaborate with Operations, Recruitment, and Client Success teams to ensure operational efficiency.
• Generate reports and provide performance insights to management.
• Foster a positive, professional, and high-performing work environment.

Qualifications

• Minimum of 3 years of Team Leader, Supervisor, Operations Supervisor, or equivalent leadership experience in a BPO, Virtual Assistant, or outsourcing environment.
• Proven experience managing remote teams, customer service teams, administrative teams, or Virtual Assistants.
• Strong leadership, coaching, and people management skills.
• Excellent verbal and written English communication skills.
• Strong organizational and problem-solving abilities.
• Experience handling performance management, attendance management, and employee development.
• Proficient in Google Workspace, Microsoft Office, and reporting tools.
• Ability to work onsite and on a graveyard shift schedule.

Preferred Qualifications

• Experience supporting US-based clients.
• Experience managing Virtual Assistants across various industries.
• Exposure to workforce management, quality assurance, recruitment support, or client-facing operations.
• Experience handling multiple accounts or departments.

What We're Looking For

• Strong leadership presence
• Results-oriented mindset
• High level of accountability and integrity
• Excellent interpersonal skills
• Ability to motivate and develop team members
• Adaptability in a fast-paced environment

Pay: Php45,000.00 - Php60,000.00 per hour

Benefits:

• Free parking
• On-site parking

Work Location: In person