part time jobs jobs in Cebu City

We are looking for a Customer Support Associate to join our BPO team. The role focuses on assisting customers with tour bookings, reservations, inquiries, cancellations, and other travel-related concerns while ensuring a smooth and professional service experience. This is ideal for someone with strong communication skills who thrives in a fast-paced, customer-focused environment and enjoys helping travelers create memorable experiences.

Key Responsibilities

• Add/amend reservations received from distributors to the booking system.
• Providing support to on-site staff in various cities.
• Dealing with the venues and service providers in various cities to book buses, headsets, and other services related to our tours.
• Liaise with colleagues and other departments as necessary to ensure efficiency and to maximize use of all resources.
• Problem solving when issues arise.
• Perform other administrative and data entry duties as required.
• Agents are expected to receive or make calls to tour distributors to address booking concerns.
• Proactively review upcoming tours to allow the flagging of any issues.
• Suggest and help implement enhanced department procedures and processes.

Qualifications

• At least 1 year of experience in BPO or customer service.
• Strong English communication and interpersonal skills.
• Familiarity with CRM systems and administrative tasks is an advantage.
• High proficiency in Microsoft Office applications, including Excel, Word, and Outlook, with the ability to learn and use databases to store, manage, and update information.
• Detail-oriented, with strong organizational and multitasking abilities.
• Willingness to suggest solutions to problems and identify opportunities to improve processes and procedures.
• Ability to work independently, make timely decisions in response to real-time operational situations, and work effectively as part of a team.
• Ability to learn detailed processes regarding our tours quickly.
• Able to work effectively in a fast-paced, process-driven environment.

If you’re interested, we encourage you to apply and join our growing team.

Benefits:

• Work from home

Application Question(s):

• Are you willing to work part-time?
• Are you willing to work on weekends or holidays if needed?

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• English (Required)

Work Location: Remote