Work as 1st and 2nd level support for both
IT Operations and IT Develop. Monitor all helpdesk systems and tools, and take immediate action on all incoming…
Handle recruitment for the Philippines Office across hierarchy with high focus on IT/Technology Recruiting,.
Handle end-to-end recruiting.
Implementation and management of new support offerings and/or initiatives.
5 – 7 years experience in
IT operations preferably in an IT technical support role.
Provide timely feedback to the management team on agent trends, issues and needs.
Able to handle support calls for agents in a timely manner.
Design, implement and maintained enterprise class LAN, WAN and WLAN system.
Work with various groups and multiple vendors to understand business and application…
Monitoring of Critical issues of the Logs from Servers and Network Devices.
Monitoring and review of changes on system folder of servers from non-.
Provide technical leadership to team to achieve project goals for schedule & quality successfully.
Provide leadership in project management activities.
IT Service Management team is a follow the sun team and is a key role in ICAP’s transformation to align to the strategic global direction.
Assists and manages the systems of other departments.
Extensive networking experience (Cisco, Linux) Linux server management experience is a must Experience in…
Enthusiastic, organized, and ability to show a sense of urgency and the will do what
it takes to complete the assigned tasks including working a longer shift…
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