Work as 1st and 2nd level support for both
IT Operations and IT Develop. Monitor all helpdesk systems and tools, and take immediate action on all incoming…
Provide timely feedback to the management team on agent trends, issues and needs.
Able to handle support calls for agents in a timely manner.
Handle recruitment for the Philippines Office across hierarchy with high focus on IT/Technology Recruiting,.
Handle end-to-end recruiting.
Implementation and management of new support offerings and/or initiatives.
5 – 7 years experience in
IT operations preferably in an IT technical support role.
IT Service Management team is a follow the sun team and is a key role in ICAP’s transformation to align to the strategic global direction.
Monitoring of Critical issues of the Logs from Servers and Network Devices.
Monitoring and review of changes on system folder of servers from non-.
Perform basic configuration and maintain rack servers.
Monitor HPOpenview and Servicedesk globally.
Run batch processing accurately and in a timely manner.
Develop software according to business requirements.
Maintain deployed applications including software updates and configuration changes.
Effectively act as the Single point of Contact (SPOC) between the Client, Operations team in Manila, and local
IT group in order to streamline efforts when it…
The person must learn and understand the relationships among the different systems the company uses in support of the
IT Asset Management function and pull the…
Enthusiastic, organized, and ability to show a sense of urgency and the will do what
it takes to complete the assigned tasks including working a longer shift…
The life cycle of the specific technology in a gaming environment and how would
it affect the production environment. Knowledge in
IT audit / QA.
Managing all incoming calls, tickets and emails to the Workplace & Collaboration Services.
Performing 1 st /2 nd line support related tasks.
Technical documentation and using that documentation to assist in performing an impact analysis for internal projects and change management.
University degree in Computer Science or equivalent.
At least 2 years Experienced Employees specializing in IT/Computer – Network/System/Database Admin or…
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