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EDSA Greenfield - Contact Center Representative

  • Aim to resolve issues on the first call by being proactive.
  • Aim to resolve issues on the first call by being proactive.

Assistant Call Center Manager (GRN18574)

  • Knowledgeable in call center tools and processes.
  • Job Summary Accountable for the performance of the cluster.
  • Fully implement and audit TOPS.

Learning & Development Trainer (GRN18771)

  • At least 3 years in organization development with experience in facilitating training in supervisory capacity, preferably in a call center environment.

Director of Training & Process Improvement (GRN186

  • 1 Year Call center Experience / Outbound and Inbound experience preferred.
  • Report ToVice President of Training.
  • Assure preparation of the instructional site.

Content Writer (GRN19027)

  • At least 2 years of work experience in the related field is required for this position: Designing, developing modules/curricula for behavioral/motivational,…

Supervisor (GRN18875)

  • Knowledgeable in call center tools and processes.
  • Job Summary Responsible for direct supervision of 15-18 agents.
  • Can work under extreme pressure.

Mission Control Analyst (GRN18869)

  • Ability to understand, analyze and report on call center metrics.
  • Work on special projects as needed Qualifications: Minimum 1 year call center experience.

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