Call Center jobs
call center tools and processes. Job Summary Accountable for the performance of the cluster.
Fully implement and audit TOPS.
Aim to resolve issues on the first
call by being proactive. Handle and carefully respond to all customer inquiries via inbound
calls and email.
1 year of
Call center Experience is preferred. Job Summary To work directly with the trainers and assist the manager in developing them.
Production and evaluation of
call efficiency reports by contact center. Manage
call allocations for projects/accounts shared between multiple contact centers.
Minimum 1 year
call center experience. Ability to understand, analyze and report on
call center metrics. Analyzing real-time
call trends and make adjustments to…
Carrying out regular reporting and data management activities around scheduling and capacity planning Qualifications: Minimum 1 year
call center experience in…
call center tools and processes. Job Summary Responsible for direct supervision of 15-18 agents.
Can work under extreme pressure.
Participate in and lead meetings with internal and external stakeholders as required to manage staffing plans and performance Qualifications: Minimum 2 year…
At least 5 year(s) of working experience in the related field is required for this position; minimum of 2 years people management experience gained in a call…
Monitor all Teleperformance
centers for quality and performance issues. Job Summary Monitor and evaluate
calls based on Client specific criteria.
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