Performs customer request/problem identification and follows defined procedures to resolve correctly.
Documents troubleshooting efforts and customer information…
The Regional Protective Services Analyst is responsible for administrative and operational assistance regarding all matters about office safety and physical…
Troubleshoot assigned incidents and provide resolution based on agreed OLA targets.
Troubleshoot functions involving: Firewall/VPN, LAN/WAN, File & Print,…
Responsible for development, administration and maintenance of Oracle applications/technologies.
Degree in computer science, information systems or equivalent.
The Records Management Analyst will directly support our global offices in receipt of client records.
S/he will perform predefined quality reviews of records…
Complete Shift summary tracker with accurate information and submit it to the unit supervisor.
Ensure feedback from Calibration is understood and applied across…
Ensure all incidents and service requests are resolved by following the standard processes.
Ensure regular case updates of all the ticket records.
Create and complete tasks related to test scenarios and test case creation mapped to the defined acceptance criteria, test execution, test evidence creation and…
Manages and execute Order to Cash-Collection Helpdesk processes.
Support to maintain and improve service performance metrics reports, as required.
Supervise application build, test, and deploy activities.
Communicate with stakeholders with data requirements.
Experience in information architectures.
Manages incoming or outgoing telephone calls, emails, and/or faxes, including triage, opening of cases and data entry into client system.
Create an inspiring team environment with an open communication culture.
Oversee day-to-day operation.
Monitor team performance and report on metrics.
Create products that demonstrate outstanding interactive solutions for our clients and their customers.
Develop the discipline and practice in the Interactive…
The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software…
Accountable for driving incremental sales in the Application Development and IT Professional Services on existing assigned accounts (base) as well as new…
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