Tier 2 Customer Service Representative (On-site)

Responsibilities

• Deliver the best customer service to our clients and partner clients globally across different support platforms.
• Show empathy to frustrated clients and care passionately about the service that you as a Tier 2 Customer Service Representative are giving or assisting.
• Create support experiences that exceed users' expectations
• Experience: interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.

Qualifications

• At least 2nd year college undergraduate or Associate Degree graduate
• Good English communication skills
• Minimum 2 years BPO experience (voice account)
• Willingness to work in a team environment
• Amenable to work on a flexible schedule (including night shift)

Job Types: Full-time, Permanent

Pay: Php26,000.00 - Php30,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training

Schedule:

• 8 hour shift
• Evening shift
• Fixed shift
• Late shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 2 years (Required)

Location:

• Cebu City, Cebu (Required)