Support Engineer
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Full job description
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Join our team as a Support Engineer!
In this role, you will deliver exceptional service to our valued clients. As an integral part of our team, you will provide enterprise-level assistance, drawing upon your comprehensive expertise in computer software, hardware, internet applications, networks, and operating systems.
Lenet offers a wide range of technology services, including network support, cybersecurity, user support, and cloud management.
We are a fast-growing company looking for a Support Engineer to join our support team and keep our clients happy!
Job Responsibilities
- Support several high end retail stores by answering calls and email issues from clients
- Actively listen to clients’ issues to identify and understand the root cause of their technical difficulties.
- Attention to detail, commitment to the job and customer service
- Applying your technical expertise to analyze and diagnose complex issues across computer software, hardware, networks, and operating systems.
- Provide remote assistance to clients by guiding them through step-by-step troubleshooting procedures or accessing their systems for hands-on resolution.
- Determining the severity of issues and escalating critical problems to appropriate internal teams or higher-level support when necessary.
- Ensuring clients satisfaction by delivering exceptional service resolving their issue.
- Maintaining a positive attitude, and actively seeking feedback to improve support processes.
- Comply with user needs and system functionality to contribute to organizational policy
- Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
Education: Associate or BS Degree in Information Technology, or other relevant courses & certifications
Monthly Salary: Php18,000.00 - Php22,000.00 including monthly allowance
Qualifications
- Experience: 1 to 3+ years in customer support, technical support, or familiarity with support tickets
- Diagnostic and Problem-Solving Skills
- Excellent verbal and written communication skills of the English language to interact effectively with clients and team members. (French speaking a plus)
- Phone etiquette, active listener, and excellent oral communication
- Confident providing product knowledge
- Outstanding organizational abilities to handle multiple tasks and prioritize effectively, meeting deadlines promptly.
- Understanding of computer systems and networks
- Comprehensive knowledge of technical management and computer hardware/software systems
- Proficiency in computer networks, network administration, and network installation is a plus
- Knowledge in Point of Sale system or in Bomgar remote is a plus
- Familiarity with ConnectWise manage or ConnectWise automate (LabTech) is a plus
- Passionate about technology
- Willingness to explore new technologies definitely team player
- Open to a flexible schedule is required
Benefits:
- Medical & Dental Plan (HMO Intellicare)
- Quarterly Bonus on performance
- Internet Reimbursement
- VTO - Vacation Leaves (increase per year)
- Government Contributions - SSS, Pag-IBIG, Philhealth
The company provides hardware equipment/ laptop.
This is a remote position open only for Cebu applicants.
How to apply? Please click apply now to begin your application.
Job Type: Full-time
Pay: Php19,000.00 - Php22,000.00 per month
Benefits:
- Health insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Experience:
- Customer service: 1 year (Required)