Senior Service Desk Specialist (Level III)

As a Senior Service Desk Specialist, you will join a collaborative, high-performing team that takes pride in delivering fast, thoughtful, and reliable support. You will approach each challenge with care and curiosity, solving issues, improving processes, and using AI-powered tools and automation to work smarter and deliver outstanding results. Clients will enjoy working with you because you communicate with confidence, think ahead, and genuinely want to make things better. From quick fixes to complex solutions, you will help ensure our clients feel confident, supported, and genuinely valued every time they interact with Techify.

Our Purpose: We are passionate about becoming the most loved tech company in Canada by clients, team and community.

Our Values:  | Get Smarter Every Day | Work AI Smart | Go to the Front of the Net | Show the Love | Plan for Success | Own it | Make it Fun|

Join our team if:

• You have 5+ years of experience supporting users in an IT or Service Desk environment and love helping people solve problems.
• You are curious by nature, eager to learn new technologies, improve processes, and share knowledge with your team.
• You communicate clearly and confidently (in English), even when explaining complex technical details.
• You thrive in a fast-paced environment where every interaction matters and no two days are the same.
• You believe great support is more than fixing issues, it is about making every client feel understood, valued, and supported.
• You take ownership of your work and follow through on commitments, ensuring issues are resolved right the first time.
• You bring a growth mindset to everything you do, staying adaptable as tools, clients, and technology evolve.
• You are comfortable participating in shift-based work and after-hours support rotations as part of a collaborative international team.

A day in the life at Techify:

• Helped a client regain access to their Microsoft 365 account and walked them through a quick security best-practice update.
• Troubleshot a Teams performance issue and collaborated with a colleague to resolve a network configuration challenge.
• Used AI tools or automation scripts to identify and resolve recurring alerts before clients even noticed.
• Updated documentation in ITGlue after discovering a configuration change during a support session.
• Jumped on a call to assist another technician with an escalated ticket and shared insights afterward.
• Joined the weekly Service Desk huddle to review metrics, share ideas, and celebrate client wins.

To Apply:

Submit your application via Indeed AND complete the following survey:

https://go.cultureindex.com/p/g678BJkvE5aqJ5uhomV5

*Please note, an applicant will not be reviewed until they have completed the Culture Index Survey.

About Techify:

Techify is the leading outsourced IT support provider in the Greater Toronto Area (Canada), serving more than 50 businesses. We save time and reduce risk for clients through our Intelligent Technology service, aligning IT strategy to business goals and delivering a consistent computing experience to our clients. Business leaders look to Techify when they want a proactive approach to managing technology and strategy that drives higher productivity, better employee morale and reduced risk. Our clients see technology as a critical component of business strategy and not just an operational matter for the IT department. We provide a Techify technology strategy that is aligned to their business goals, including a 12-month budget roadmap and 4–5-year capital outlook.

Techify continues to grow because of our unique perspective on technology costs and results. Our Intelligent Technology program is a very different approach from other IT companies and internal IT departments. Our approach is based around more than 1000 proven best practice standards that we have developed over the past 10 years. Our dedicated proactive team eliminates 50-75% of common technical problems by continually reviewing and aligning our clients to those best practice standards.

Job Type: Full-time, Permanent

Job Type: Full-time

Work Location: Remote, Philippines

Job Types: Full-time, Permanent

Benefits:

• Work from home

Application Question(s):

• Did you complete the Culture Index survey?

Experience:

• service desk: 5 years (Required)

Work Location: Remote