We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in the Philippines. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service via various communication channels. If you are passionate about helping others and have excellent communication skills, we encourage you to apply.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
• Address customer concerns, complaints, and escalations with professionalism and empathy.
• Provide accurate information about products, services, pricing, and promotions.
• Process orders, returns, and exchanges efficiently and accurately.
• Maintain a high level of customer satisfaction by exceeding expectations and building rapport.
• Collaborate with other departments to resolve complex issues and improve overall customer experience.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Follow company policies and procedures to ensure consistency and quality in customer service delivery.
• Stay updated on product knowledge, industry trends, and company updates.
• Participate in training sessions and team meetings to enhance skills and knowledge.

Requirements:

• Bachelor's degree or equivalent work experience.
• Previous experience in customer service, sales, or related field preferred.
• Excellent communication skills in English (verbal and written).
• Proficiency in using computer systems and software applications (e.g., MS Office, CRM software).
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Empathetic and patient demeanor with a passion for helping others.
• Flexible schedule with availability to work weekends, evenings, and holidays if required.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to adapt to changing processes and procedures.

Benefits:

• Competitive salary
• Health insurance coverage
• Paid time off
• Performance bonuses
• Training and career development opportunities
• Positive and inclusive work culture

Job Types: Full-time, Permanent

Salary: Php18,000.00 - Php20,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Paid training

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekends

Supplemental pay types:

• 13th month salary
• Anniversary bonus
• Overtime pay
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Ability to Commute:

• Bacolod City, Negros Occidental (Required)

Ability to Relocate:

• Bacolod City, Negros Occidental: Relocate before starting work (Required)