Client Success Partner

Client Success Partner

(Talent Culture and Communication)

TalentView, Inc is an Employer Branding partner of ASEAN organizations. With offices in the Philippines, Malaysia, and Vietnam, TalentView is poised to bring solutions to forward-thinking employers in the region that will help employers get noticed and loved. TalentView, Inc has global technology partners like WorkVivo, Talegent, Hootsuite, Indeed, DigiMind that bring solutions in the areas of Talent Attraction, Talent Measurement, and Talent Culture & Communication.

Things You Will Enjoy at TalentView:

• Growing with leaders
• Achieving with no limits
• Working with balance
• Company events & parties
• Flexible working hours

Duties and Responsibilities:Community Management

• Develop a trusted advisor relationship with customer executive sponsors and help them translate their Workplace and employer brand vision into execution
• Gain a deep insight on employee experience platform engagement activities and connect conversations to the objectives of the customer
• Manage and maintain the customers relationship, ensuring that all customers attain a high level of adoption and business value from using Workplace and Employer Branding Activations
• Prepare presentations and documents that can help clients with their talent acquisition and recruitment deliverables internally
• Conceptualize strategies for clients to increase account claim rate and participation from employees
• Analyze data from multiple sources leading to strategic and tactical client recommendations
• Establish measurable goals and KPIs for your customer accounts and drive a plan to completion
• Present findings and reports both to internal and external clients

Engage, ‘Wow’ Customers, and Project Management

• Lead the creative process in creating campaigns, brand guidelines, and activation content leading to the actual execution
• Help manage company-wide implementation and activation activities on the Workplace within small to enterprise organizations ensuring a high level of adoption
• Manage the content calendar for Workplace and Employer Branding Activation clients and work with the delivery team to ensure all assets and content are connected to objectives and completed in a timely manner
• Conducts quality checks on creative executions related to images, content, and advertisements to ensure these are all aligned with the brand guidelines of the client
• Ensure project management excellence and that the needs of accounts are delivered on time and monitored on a regular basis
• Align with the internal team members on external communications and events
• Recommend process improvements to ensure alignment with best practices and outcomes desired by the client
• Deliver inspiring presentations and trainings, provide insightful practices, and creative structure solutions
• Navigate through multiple departments within an organization to build use cases and business value of Workplace and Employer Branding Activations
• Adapt quickly to product changes and nuances, and communicate these strategies to stakeholders
• Collaborate with Workplace and Client Services team members in project execution and creation of activation concepts
• Conduct regular surveys and collect feedback information
• Streamline TalentView resources to work efficiently with clients who are on the platform and coordinate directly with Facebook APAC/ Singapore office
• Ensures that project milestones and deadlines are met for multiple projects handled

Job Requirements:

• Bachelor’s degree holder of Organizational Communication, Business Administration, and other relevant courses
• With two (2) years or less of relevant experience
• Skills: Project management, content planning, data analytics, excellent verbal and written communication, attention to detail, adaptability
• Able to work remotely with a stable internet connection and a conducive workspace

Job Type: Full-time

Benefits:

• Company events
• Flexible schedule
• Health insurance
• Paid training
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Flextime
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Commission pay
• Overtime pay
• Quarterly bonus