WNS Global Services Employee Reviews
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Fair place to work.
Deputy Manager (Current Employee) - Philippines - April 19, 2022
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The most useful review selected by IndeedCommunication from top to bottom needs to improve. Support departments need to cooperate more. Compensation for entry level needs to improve to stay competitive as engagement is not that high.
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Nice company
Quality Assurance Analyst (Former Employee) - Eastwood City - May 4, 2022
nice company to work at. Very friendly bosses. Not so strict. Very relaxed environment i could say. Theyre innovative also. All in all, 5/5. ......
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Productive
Team Leader (Former Employee) - Eastwood City - May 2, 2022
Good environment, eco friendly and the management knows how to handle their employees very well. Good people and good salary. Good floor for beginners.
Pros
Free
Cons
Long hours
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Low compensation
CSR (Healthcare Account) (Former Employee) - Eastwood City - May 2, 2022
Management is not organized. Hr doesn't communicate with employees. There's too many cons. Salary is low. ND is not calculated correctly. You need to dispute most of your attendance since it is incorrect which also results to low ND since it is always tag as Dayshift.
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Productive and fun workplace.
Back Office Associate (Former Employee) - Quezon City - April 28, 2022
Friendly environment; not a stressful job and the salary is reasonable. Working hour is not long and overtime is paid accordingly. People who are working in the highest position are friendly and helpful.
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Beware when you got profiled to healthcare account
Customer Service Representative (Former Employee) - Alabang - April 12, 2022
The healthcare account was very overwhelming and we are outnumbered by the number of calls. Poor forecasting by the WFM and no coaching and rare pullouts due to queuing.
Pros
Decent job offer
Cons
Extended hours of working, 1hr mandatory overtime, 1 hr 30 minutes of break will be divided to 30 minutes
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Fun and productive
Customer Service Representative (Former Employee) - Alabang - April 12, 2022
At first, I was excited to work for this company. This is about collections with a little customer service interaction (but it changed). I know for a fact that working in BPO as an agent, change is inevitable. However, adding workloads without adding compensation is something that agent wouldn’t want (even for supervisors/managers). 21k base pay is something that’s okay if the workloads aren’t much however having a 4yrs experience in this field and getting offered for 21k is at first justifiable (desperate people won’t even complain) but when you get to know the workloads, you’ll find yourself thinking, if this is your worth.
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Great for newbies
Travel Associate (Former Employee) - Iloilo - April 5, 2022
This is great training ground for newbies. Workplace is fun. Everyone is nice except for some TLs who has favoritism, dont appreciate what you do, and talk behind your back.Basic salary is low but you can earn a lot from incentives. Another thing that I dont like about here is salary disputes.
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Culture
Assistant Manager (Current Employee) - Eastwood City - March 24, 2022
Treat each other as family from Managers to Agents. Approachable and considerate managers. HMO dependent for free. Free access to different trainings for your personal and career growth. Rewards and recognition is good.
Pros
Free Trainings and lots of opportunity to grow
Cons
Salary is not that great.
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Wns is the best company
Customer Service Representative (Current Employee) - Alabang - March 23, 2022
Wns is the best company. Team leaders, managers, operation managers are very approachable. All of your hard work will be appreciated. 13th month pay and incentives ❤️
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Jobs at WNS Global Services
Good Image Company but not the Department/LOB
Sales Associate (Former Employee) - Quezon City - March 12, 2022
The company itself knows how to take care of their employees well to stay long. Be careful because not LOB's had the same treatment for all employees. There are some that "politics and favoritism" is their priority. Even though you are deserving, still promotion is not ideal especially if you are not too close to upper superiors.
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I love the people
Quality Analyst (Former Employee) - Quezon City - March 2, 2022
Revisit the salary grade of the employees and cancel the POC culture. Promotions should happen quickly as few employees are stuck with POC roles. Love the people I worked with there though.
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Good for starter but don't expect high salary
Senior Associate (Former Employee) - Eastwood City - March 2, 2022
My colleague is fun to work with but the bosses is not good. The salary and the benefit is not quite good. So in short it's good for the newbies only.
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Fun workplace
Senior Associate (Former Employee) - Quezon City - March 1, 2022
The environment is good but the salary is not that rewarding. The management is approachable and the workmates are very friendly. Good as a stepping stone.
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Pro management.
Claims Specialist (Former Employee) - Alabang - February 27, 2022
Been working for this company in Alabang Axis bldg. My tl is kind and pro management. #no back pay when you resigned. #not sure why you get the "utang" when you resigned!
Pros
Friendly co workers.
Cons
Not sure what the HR are doing that they cannot resolve disputes. Deduction has been always present, but forgot to remit your money.
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Easy acct i have been with
Customer Service Representative (Current Employee) - Eastwood City - February 25, 2022
Very nice company for newbies. If you have a family and children, you need to be on a different account that offers high salary. No complain here. Happy agent.
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Productive
Customer Service Representative (CSR) (Former Employee) - Alabang - February 17, 2022
Good company and colleagues nice bonuses and incentives biased OM and TM and very political and biased HR. Nice office dirty pantry and sleeping quarter
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Work life balance day shift
Senior Associate (Former Employee) - Alabang - February 2, 2022
Work life balance because they have day shift. Team leaders, SME, OM they are all approachable. HR hiring process was very fast and easy it only took me 1 day
Cons
Face shield required until 2022, some security guards are so strict for no valid reason, admin and clinic is also annoying, training team should improve, no real pantry
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The company is okay but not as excellent as it seem. The pay is only normal but not really big or standard.
Travel agent customer service (Former Employee) - Iloilo City - January 26, 2022
The stress is always there and the management is toxic but we can survived the day. The hardest part is always the management it is toxic. There are enjoyable things happening in the job when it is salary day that is all.
Pros
Good air condition and the place are clean and well organized.
Cons
Toxic long hours and also miss management.
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it was a good stepping stone company
Assistant Manager (Former Employee) - Quezon City - January 24, 2022
WNS Global is a good company. They are not that strict but they didn't keep employees especially those employees that worked for them in a long time. They need to improve their management.
Pros
no pros
Cons
too many work load for your position
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Horror! Terrible Company!
Senior Associate (Former Employee) - Alabang - November 17, 2021
Worked there for 1 year but haven't paid me right. Incomplete salary and will make your life miserable. You work the whole day but you will not earn a single centavos it will serve as a free service. Wasted time and effort.
Cons
Unpaid salaries
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Ask a question about working or interviewing at WNS Global Services. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.6 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary / Benefits
3.5 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture
Questions about WNS Global Services
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