Everyday we would receive about a hundred calls a day. We would still have time to have a quick huddle and review what issues we encountered and how to work on it. Supervisors and team leaders have been very helpful and informative and has also been supportive with every issue we encounter on a daily basis. The only hard part is that you need to balance your scorecard because it is being submitted every hour. If you want to be on the top performer, you need to ensure that you give good customer service, you resolve the customer's issue and you make sure that they are happy and then you give advise or offer products that would best suit them. The most enjoyable part is when you get to be a good team player and you get a lot of gifts and recognition.
free lunch and snacks, bonuses and incentives