VXI Global Solutions
3.0 out of 5 stars.
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VXI Global Solutions Employee Reviews

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Philippines514 reviews

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3.0Work-Life Balance

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Productive, and fun place

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I'm thankful working at VXI, since they mold me to build my path of career , most especially in field of BPO. Also creates way for me to explore in every aspects in terms of job options.

Pros

Free accomodation

Cons

Health care, and enough breaks
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Very Supportive Leadership

I have worked in VXI for 7 years and they were truly tested by the pandemic. I am a developer and I thought I was going to lose my job. But the management team assured us that we will be a vital part of VXIs pandemic response. VXI was still hiring during the 2 years of the pandemic and promoted people when other companies are laying off people. VXI also employed displaced workers from airlines, hotels and restaurants. The leadership in the Philippines truly care about their employees and has a strong strategy to perform and sustain that performance.

Pros

Leadership development, career opportunities, non-hierarchical, open door culture

Cons

Sometimes the workload is too much. Support people are not as recognized and promoted as ops
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Learning Ground, Healthy Environment

Has good trainers and lots of incentives to give to their agents and faculties. Always gets their job done and efficiently demonstrates company's goal. Very professional.
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At first it was fun and okay

Ive been with VXI for 5 years because it was fun at first no stress then after 4 years when management changes,everything changes as well as the operation and work load keeps adding up but no increase

Pros

incentives

Cons

added work load or line of business
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Professional and exciting workplace.

- People (guards, utility personnel, etc) are very friendly.- Lounge, Gcash/payment machines, atm, canteen, and a convenient store within the building- Exciting events with big prizes- Free coffee, holiday giveaways
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Your best asset is your mindset.

You have your own reason why you work. Everytime you feel like quitting, always go back to the very reason why you even applied for that job. Do not let any people or even co-workers/management bring you down due to stressful workloads. In fact, stress is still something you can manage, not avoid because BPO is a stressful world. Your best asset is your mindset.
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Easy and relaxed

I would like to apply in the VXI company of call center to learn and experience about the call center agent how to be a great model of being a call center agent

Pros

Free lunch

Cons

Long hours
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Great

Great place to work, pay is really good for the work that’s needed to be done . Members are very nice and friendly plus interview process was quick and easy
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Incredible learning experience, truly a people's company but leadership team from the top are nothing but a bunch of users

Company itself is great. But not the management. Favoritism is rampant, they would rather promote the ones who would agree with them most of the time and not the ones who has really some offerings to the table. You would see people getting promoted with questionable knowledge and attitude towards the product.
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Good

It was a good experience but i wasnt really into fhe business so i didnt last long. although the work is good, it is really not just for me. i only stayed 3 months
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Everyone is approachable.

The incentives are big. They are people person so the TL and managers are approachable. When you are having issues with achieving your goal, they will help you out and encourage you.
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Good place to start for fresh graduates

If youre a fresher, you dont know where to start. VXI is a good place to begin working at. Company is strict when it comes to their policies. They provide career advancement, so if you're looking to level up, VXI is for you. Fun work place
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Fun workplace but less work station

Good teammates, basic needs ex. Workstation is not prioritized. Managers and TLs are understanding you can actually open up whenever byou need toEven you don't have experience in BPO they will guide you throughout the training even in productionPeople are niceEvents are good sometimes with free food

Pros

Free foods, incentives, Hmo, fun culture, collaborative

Cons

Shifting of schedule is almost everyday
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Very good place for career growth

I had a really good time at VXI and the management there is really good. The bosses are really hands-on and they really oversee the welfare of their agents. What made me quit, however, is the account that I had to handle because it was very stressful due to the sales quota that we have to reach every month.

Pros

Same day hiring, competitive salary, sales incentives, well-organized management

Cons

Long hours, toxic account
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Passion for people

They really execute passion for people. Ive experienced it myself. Its just that I was hired at the time that our account was in red alert and everything and everyone is pressured.

Pros

Incentives, spiffs, prices, salary

Cons

Mandatory OTs and RDOTs
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It's simply fine

Stressful account but good team tho there are some 'leaders' who feel so entitled but do not want to support the team. The company is ideal for newbies.

Pros

Free coffee

Cons

Stress account
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Mentally draining but competitive salary

I don't have any comparison since this is my first job but what I can share is what I have experienced in this company as my first job and I am grateful that they gave me the opportunity to work with them despite of no work experience. 1. Salary:It is competitive compared to other but the workload is just too much, in time you'll feel under compensated with the salary.2. Work load:I am a person with high tolerance to stress and can multi-task easily but with all the tools that you have to manage, queueing of calls, irate customers, ever shifting graveyard schedule, and lastly for my account the deadline to have at least one sales per month.... You'll just feel mentally drained overtime and just wanted to quit. 3. Management:I don't know if I am just lucky or just easy to get with but despite many transfer, I have never been under a bad management. Our trainer stick with us until the end and never stopped guiding us even after the training. My TL's are also very friendly and you can consider them your buddies but never forget to separate work from your social life, they are your TL's after all.4. Schedules:I pretty much have experience morning shift, afternoon shift, night shift, and graveyard shift. I went through all that since training so you have to be mentality prepared.5. Environment:I worked at panorama building. It was modern and very clean, it feels like you are accommodated in a pleasant hotel.6. Benefits:I haven't tried it all but one thing I have tried is their free medical check ups on medical city. Then there's the paid leave as long as you have - 

Pros

Interview gave free fast food meals, Very accommodating and friendly staffs, Security within the building premises, Competitive salary compared to others, Hmo, Paid leaves, Incentives

Cons

Often Shifting of schedules and transfer of management, You may feel undercompensated because of too many task you need to accomplish, Parking! Too expensive and always full!, Security only covers within the building premises but not the front and nearby pedestrian crosswalk
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Productive

There's a development in my communication skills and I learned a lot from VXI like being patient and I will never forget the words of my trainer that is very inspirational.
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Good for starters but not for people who have mental health issues.

Work is stressful as expected on BPO company. I worked as a chat support. At first, it was okay as I am only chatting with 1 customer. But after a few weeks, I was chatting to 2 different customers at the same time. Few more weeks passed and I was chatting to 3 different customers at the same time. When you got a DISSAT (Dissatisfaction) score from your customer, your name will be called out in the operations and you will feel ashamed. My superior even told me that I am not improving

Pros

Good salary and benefits, free coffee

Cons

stressful, may affect your mental health
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Great place to start in the BPO industry, but career growth is limited

Working in VXI is really great, especially if you're a newbie in the adult world. As they train you for a whole month once accepted, and another month for nesting (depends actually on the LOB, In my case this was for AT&T). Pay and benefits is competitive, and for career growth it depends in the site or account you're in. What impressed me the most is they provide allowances and supplies when the pandemic started.

Pros

Free allowances, Allowance for WFH setup, free shuttle

Cons

KPIs are really strict (atleast for the AT&T account)
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Benefits and salaries are good enough for newbies. Management needs further training in terms of effectively managing people.

Benefits and salaries are good enough for newbies as starting salary is quite higher than other corporate jobs. Management needs further training in terms of effectively managing people as they can be ruthless that negatively affects the employees.

Pros

Good training environment. Flexible schedule.

Cons

Ruthless managers
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Overall rating

Based on 2,322 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary / Benefits
2.8 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture
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