3.0 out of 5 stars.
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VXI Global Solutions Careers and Employment

About the company

  • CEO
    David Zhou
    61%
    approve of David Zhou's performance
  • Founded
    1998
  • Company size
    more than 10,000
  • Revenue
    P100 million to P500 million
  • Industry
    Information Technology Support Services
  • Headquarters
    220 West 1st St. 3rd Floo...
  • Link
    VXI Global Solutions website

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most-respected brands.

VXI is one of the fastest growing, privately-held business...

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has over 42,000 employees in more than 40+ locations in North America, Asia, Europe, the Middle East and Africa, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most-respected brands.

VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of the few US-based customer-care organizations in China.

VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position.

This year, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.

Learn more

Explore VXI Global Solutions

Bain Capital
32 reviews

Salaries

Salary estimated from 452 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 2.7K reviews and is evolving.

3.92 out of 5 stars.20193.74 out of 5 stars.20203.96 out of 5 stars.20214.08 out of 5 stars.20223.71 out of 5 stars.2023

Reviews

Customer Service Representative (CSR) in Davao City
on November 27, 2023
It was productive and fun... However
Training was fun, I met a lot of great people and the trainers are amazing. People in prod are also kind, they'd explain things to us whenever we observe them and when they're not on call, however it was during our Nesting phase, we all have great scores in our score cards and all, everyone works hard too then all of a sudden we got a TLO notice. The wave after us weren't included because they're ...
Call Center Representative in VXI Waltermart
on November 26, 2023
Excellent Training place!
If you want excellent and efficient leaders, you are in the right place. The trainers are efficient and master of their crafts. Very particular in attendance. Salary is deposited earlier, never delayed however the workload is too much to bear sometimes.
Tech Support in Quezon City
on November 26, 2023
Toxic account
Started to work 2015 and everything is okay until they add LOB's from time to time with no increase then from tech to sales tech but service are getting worst for the customer.
CSR - Customer Service Representative in Makati City
on November 24, 2023
Productive and fun work place
Usergood qualities of a companyChatGPTGood companies typically exhibit a combination of various qualities that contribute to their success and positive reputation. Here are some key qualities that are often associated with successful and reputable companies:Strong Leadership:Effective leadership is crucial for setting a clear vision, making strategic decisions, and guiding the company tow...
Call Centre Agent in Philippines
on November 20, 2023
Fairly good
Fun but sometimes hectic. VXI trains employees to be cautious with attendance and in being keen in doing the job. It is hectic because there are times that we would unusual high volume of calls.

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Questions and answers

People have asked 53 questions about working at VXI Global Solutions. See the answers, explore popular topics and discover unique insights from VXI Global Solutions employees.

Popular questions

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Interview insights

Insights from 479 Indeed users who have interviewed with VXI Global Solutions within the last 5 years.

Favorable experience
Interview is average
Process takes about a day or two

Interview Questions

Why do we need to hire you?

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Common questions about VXI Global Solutions

Working at VXI Global Solutions

  • Accounts Assistant4.0 out of 5 stars.
  • Call Center Representative4.0 out of 5 stars.
  • Technical Support3.9 out of 5 stars.
  • Sales Associate4.2 out of 5 stars.

VXI Global Solutions locations

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