UPS Employee Reviews for Customer Support Representative
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Customer Support Representative9 reviews
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Philippines9 reviews
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productive and supports active life
Customer Care Representative (Current Employee) - Pampanga - February 13, 2020
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The most useful review selected by IndeedIt has clean workplace and facilities. It provides space and equipment for active life for games and indoor activities. It is a secured place and well equipped stations.
Pros
free coffee
Cons
far distance from home
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Fun workplace and has a sense of family
Customer Care Representative (Current Employee) - Clark Freeport Zone - March 3, 2021
I'm working as a Customer Care Representative I love the environment especially my supervisor who is very approachable and friendly. The environment is very approachable and you will really feel that you are belong and appreciated. I love my job I love UPS. Even though you talk to many difficult customers the people surrounds you will make your work easier and enjoyable because they will really help you out.
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Productive place where integrity is valued
Customer Care Representative - United Kingdom (Former Employee) - CIAC Compound, Clark, Clarkfield, Pampanga PH - December 19, 2019
Higher Operations value the representatives well and an open-door policy is implemented, we were very much engaged with our director and managers where it helped us work harmoniously.
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Productive and Good management
Customer Care Representative (Former Employee) - Clark Freeport Zone - October 20, 2019
Working with this company was a fun-filled experience and managers were very understanding. Co-workers were also great as well as benefits. HR peeps are very visible.
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Work is a bit stressful especially when calls are on queue but nonetheless, the company has a good career advancement!
Customer Care Representative (Former Employee) - Clark Freeport Zone, Pampanga - April 23, 2019
a. Schedule a cargo pickup for customersTrack ongoing and misrouted shipment
b. Pay bills via call transactions
c. Contact local service centers within the 48 contiguous states in the U.S.A.
d. Has a good understanding of how Freight shipping services work
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Productive and fun workplace. The team leaders always focuses to agents who has poor quality or poor evaluation during phone calls.
Customer Care Representative (Former Employee) - Iloilo City, Madurraio - November 19, 2018
Productive and fun workplace. The team leader gives focus to agents who has poor quality or poor evaluation during phone calls and give them special t
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Proud to be brown
Universal Customer Care Representative (Former Employee) - Clark Freeport Zone, Pampanga - July 5, 2018
I'm grateful with UPS when it comes to benefit and bonuses and the company also practice an open door policy that really makes it a little bit lighter to work with. Even if most of the calls we received concerns most about services not receiving their packages on time with the training given I'm able to empathize, build rapport and help out the customer with their tracking and delivery issues.
Pros
basic pay is high
Cons
incentives a little bit low
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Good salary / benefits
Customer Care Representative (Former Employee) - Clark Freeport Zone, Pampanga - October 27, 2017
You will be compensate with what you work for. Everyone has annual increase, but of course that will depend on your annual individual scores..........
Pros
Free snacks during holiday
Cons
1 to 2 hours difference schedule from every other day
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Great workplace
Customer Care Representative (Current Employee) - Clark Freeport Zone, Pampanga - October 23, 2017
Work environment is great as well as salary and benefits but work schedule is always unstable. A
Always has new updates which helps you think critically to able help customers.
Pros
Great salary
Cons
No fix schedules And day off
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3.5 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary / Benefits
3.5 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture
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