UPS
3.7 out of 5 stars.
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UPS Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative21 reviews
Location
Philippines21 reviews

Ratings by category

3.5Work-Life Balance
3.8Salary & Benefits
3.5Job Security & Advancement
3.3Management
3.5Culture

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Found 21 reviews matching the searchSee all 55,557 reviews

Good job

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Minimal health insurance coverage.. Dependents are included. Vl and Sl benefits. 10to 12 hrs on peak season sometimes working on off is required. Overall good company
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Everyone is professional.

If you're easily bored at a company that doesn't have a lot of activities, then this is not the company for you. Even the activities are quite boring and not enticing to attend. It's almost always about work, work, work, and hardly able to enjoy the environment since its not lively. But when it comes to support, assistance, incentives and bonuses, all is good and you might regret leaving this good company because of the money. But hey, always follow what you feel.

Pros

Good management, great incentives, very professional coaches and supervisors

Cons

Their standards for higher position is high that even 3-4 yrs coaches hardly get promoted, boring environment
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UPS insights

Based on 3 survey responses
What people like
  • Sense of belonging
  • Support from manager
  • Overall satisfaction
Areas for improvement
  • Ability to learn new things

Very Laid back and relaxed environment

I also loved working at UPS. The people are laid back. The job is less stressful. and I love that they aim to hep every customer that calls in at the first point of contact. I have many friends at UPS and I also use UPS for my international shipping.
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Highly recommended workplace

The coaches are friendly, knowledgeable and you’ll learn a lot from them. They will guide and support you throughout your product training. The employees are well mannered and you’ll feel at home.
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Good working environment

Good Management. Good workplace Culture. Emphasized the Company Advocacy. Good Salary/Benefits. Great Career Advancement & Job Security. Has a great Work/Life Balance.
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the most considerate company

fun work environment, you can talk to anyone without feeling that they are above you, they consider your medical issues seriously, and will let you rest when needed.

Pros

incentives for attendance

Cons

no mute button
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Fun working place

An international bpo company. Catering all the states in United States. The spice are the colleagues that make everyday a fun and interesting working day.
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The company was okay and satisfying

Receiving inbound calls about complains with the customers package. I have learn to know the technique how to deal with irate costumers. Workplace culture was defintely okay and observant. The management was okay as well, well prepared. I cant remember a hardest part on my previous campaign, the enjoyable part is when we do activities.
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n/a

UPS is a good company however I have more responsibilities coming such as buying my moms medication. i need to be more practical rather than waiting and waiting to be promoted. instead if i can go abroad so i can meet the requirements that i need to meet the responsibilities needs

Pros

n/a

Cons

n/a
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Enjoyed working atleast

I've Enjoyed working in UPS though career growth is not much improving. UPS is more likely neutral in compensation and salary. Management are friendly and easy to approach

Pros

good working environment

Cons

Salary is not that you expect
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having fun and excitement workplace

Working in this company is fun. there's a lot of things i've learned when it comes to Logistics. good benefits and they take care of you. like a family

Pros

freebies during christmas.

Cons

Long Hours of Overtime
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nice company

good company, good pay, work is not very toxic. schedule is shifting but scheduling is good - agents have enough rest before next shift. training is fun. they also give presents (goods) when you have a christmas eve and new yera's eve shifts.

Pros

good pay

Cons

shifting schedules
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Ups has new and great facilities now that gives a nice work environment to employess

Ups has new and great facilities now that gives a nice work environment to employees. The company also offers a competitive salary within the clark and pampanga area.

Pros

Free coffee

Cons

Long hrs.
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Fun workplace with super friendly colleagues

This is the best company in my whole call center career. They have the best salary and benefits as well as great security through retirement. Its just so sad to leave the company.

Pros

Good Benefits

Cons

Sudden change with management
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Fun Workplace

Fun Workplace. high salary. good boss. the bad part is that you are required to do OT every now and then, but of course it is paid. if given a chance, i really want to go back in UPS.

Pros

high salary

Cons

mandatory OT
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Na

The work shift starts around 9pm at philippines to cope up with the schedule or time at USA. The work is to ensure the smooth delivery and pickups of all freight services.
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Fun and a stress free environment

This company provides better work experience, a supportive management who provides attention to their employees and focused on employees needs. Its a fun place to work with.
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Fun and a very livable working place they have a good compensation benefit and allowance

The company has provided the good package of benefits and other compensation, ups has a good material for training modules and has good trainors, understanding supervisors, and a non toxic work place.

Pros

Free coffee, 2 Days off, 90%Free for flu vaccine, Pneumococcal vaccine

Cons

Unplanned ot
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Workplace lacks recreation areas but the salary is very competitive

Spend 9 to 10 hours at the office, take inbound calls assisting customers with their packages shipped through UPS. Learned a lot of things specially in the Logistics business. Co-workers are very easy to get along with. Management is fine but may need to be more aware of their people's concerns and practice people skills. Hardest part of the job maybe is talking the whole shift without any mute buttons available and it's continuous incoming calls. Enjoyable part is the payout.

Pros

Free Coffee

Cons

Queueing
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Its a fun workplace.

Hardest part of the job, when your're having conversation with irrate customers.
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Good Benefits and Has Room for Growth

It was such an enjoyable experience to be a part of the UPS company. Enjoyed dealing with freight customers in assisting them with their cargo(s). Helping people with their concern(s) is something I liked doing. The management is good and very open for growth and improvements. The culture and the people are very accommodating. The only hardest part of the job is when there are some technical issues in the system. The most enjoyable part of the job is over times and free time.

Pros

Free time during the shift
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Customer Service Representative at UPS

Estimated salary
Php 21,941 per month
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Overall rating

Based on 55,557 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Salary / Benefits
3.5 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

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