Teletech is my very first BPO as well as first work. I was new to the industry and I had no idea what to do. Thankfully, I had my team to help me out with things until I managed to adjust and meet the expected metrics. I'm very thankful for TeleTech family and I would recommend this company to my friends.
It was nice working on Teletech however it just pandemic happened why I decided to resign.They have a friendly environment and systematical as well. I cannot recommend if someone will look much better basic salary.
The management is not that good with their employees. If you want to take a leave you better have an advance mindset, file your leave 3 months ahead since they don't have any from the HR to accept it as they only do online and it will be all site. No guarantee that you can ever take a leave. I experienced a leave for about 5-6 times only with my stay.
I learned to be collaborative with other colleagues. Since it was my first time to work on a BPO company, the hardest part of my job there was handling an irate customer but my trainer there is very nice and very helpful. So I still did it well.
It was fun in the beginning and as months passed it was favoritism from supervisors to their agents. And there were some instances that supervisors refused to help their fellow agents when there is an irate customer.
The workplace alone was ok. Long hours makes a stressful day to day activity. Monotonous pace. On time schedule makes it even more you are in a grade schoolers schedule. Hard to process a leave. No benefits experienced.