Varies from each account.
9hours same to all of the BDO companys.
Terrible!!! Mandatory or forced o.t's plus sometimes 6days a week then end up you'll get LWOP. Rewards are not credited all the time and the agent will feel demotivated end up resigning.
I am at morning shift which is i really hate the traffic and we need to render post shift ot (not paid) jut for huddle.
4 am to 1 pm and 6 am to pm