Transcom
3.4 out of 5 stars.
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Transcom Careers and Employment

About the company

  • CEO
    Jonas Dahlberg
    67%
    approve of Jonas Dahlberg's performance
  • Founded
    1995
  • Company size
    more than 10,000
  • Revenue
    more than $10B (USD)
  • Industry
    Telecommunications
  • Headquarters
    Hälsingegatan 40, 15th fl...
  • Link
    Transcom website

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 53 contact centers across 22 countries, delivering services in 33 languages to over 400 international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving sati...

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 53 contact centers across 22 countries, delivering services in 33 languages to over 400 international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty, and additional sales while also adding insights and value to our clients' business operations.

Learn more

Jobs

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Browse jobs by job title

Customer Service Representative

14 jobs

Salaries

Salary estimated from 383 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 2.7K reviews and is evolving.

4.03 out of 5 stars.20194.22 out of 5 stars.20203.62 out of 5 stars.20213.95 out of 5 stars.20223.71 out of 5 stars.2023

Reviews

Customer Service Representative in philippines
on September 14, 2023
Recommended for beginners
a typical BPO companywhat you believe you learned: Tech stuff, I learned how to fix my own pc and software issuesmanagement: Typical BPOworkplace culture: Typical BPO
CSR - Customer Service Representative in Iloilo City, Probinsya sang Iloilo
on September 13, 2023
good management , friendly trainers
salary is too low , toxic account / incentives is too low but the workload is too bad. but if you are a beginner I will recommend transcom the trainings grounds is good
Customer Service Representative in Philippines
on September 7, 2023
Fast paced workplace
Great to work here if you don’t have experience, as you can learn a lot however salary is pretty low. A lot of fun, great and knowledgeable people to work with.
Customer Service Representative (CSR) in Manila
on September 4, 2023
Very good for a first job, extremely draining
You can gain a ton of valuable experience working at transcom which will be useful in the future. Also will learn to not gaf while talking to customers, as there are so many. good at beating anxiety ig. Its super draining tho, have to deal with a ton of lying customers and low iq people. Is ok overall.
Customer Service Representative in Tiendesitas
on September 3, 2023
Hiring process was uncoordinated.
Recruitment process is tedious and very uncoordinated. I had to wait for 7 hours inside the TA before I was entertained for Job Offer and Assessment. No one tried to ask nor check on us for the whole duration. No food OR beverage that was offered the entire duration. To think that I only need to sign the Job Offer and finish the assessment that I had to wait for that long.

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Questions and answers

People have asked 60 questions about working at Transcom. See the answers, explore popular topics and discover unique insights from Transcom employees.

Popular questions

See questions about:

  • Interviews
  • Benefits
  • Salaries
  • Working Culture
  • Hiring Process
  • Working Environment
  • Working Hours
  • Job Opportunities
  • Promotion
  • Shifts
  • Work from Home
  • Hiring Age
  • Background Check
  • Dress Code

Interview insights

Insights from 275 Indeed users who have interviewed with Transcom within the last 5 years.

Favorable experience
Interview is average
Process takes about a day or two

Interview Questions

How do you see yourself 5 years from now?

How do you see yourself 5 year...

Shared on January 28, 2019

Are you willing to work in graveyard shift and shifting schedules.

Are you willing to work in gra...

Shared on January 18, 2019

About yourself, experience, what can you contribute to the company

About yourself, experience, wh...

Shared on January 12, 2019

Common questions about Transcom

Working at Transcom

  • Call Center Representative4.0 out of 5 stars.
  • Technical Support4.2 out of 5 stars.
  • Technical Support Specialist3.9 out of 5 stars.

Transcom locations

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