TELUS International
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TELUS International Employee Reviews

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Location
Philippines428 reviews
Found 428 reviews matching the search
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5.0
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The management has a good relationship with the employees. They always make sure everything is okay. They have good benefits and the office is very clean.
Pros
Free load and a lot of freebies.
Cons
None
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5.0
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One of the best company in the BPO industry Philippines, competitive salary and benefits, offera free education for team member and family members, best of the best
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4.0
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Every minutes count and paid worthily. Learned and wish to develop more in handling customers online. Challenging to meet goals during the low seasons. But encouraging when receiving commendations from the clients.
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5.0
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people in here are all nice, they will help you out to bring the best in you,they will accept you regardless of your freaking gender,they will treat you as a family
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3.0
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Has favoritism and was unfair. Favors of some team members has always been granted. I don't see myself being worth or valued. Management always blame team members fault.
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5.0
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I worked at Telus as a Customer Service Representative - Pioneer of Chat Support to Transportation Company then transferred to Email Support and later on volunteered to do Outbound call of the same account.
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4.0
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Working hard in BPO industry could have been worth of being industrious if the benefits and compensation had been very sufficient for your family needs and savings. Living in Metro Manila is costly and the work compensation should have been higher than standard.
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4.0
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The culture is very different and Telus is #happyhere. It did change my life and Im thankful with this company as I learned a lot from being a team member up to a team OIC now
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4.0
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It was nice to be in Telus as a Reports Analyst, because I was able to advance my knowledge in the field of Microsoft office reporting. I would definitely recommend Telus because the managers are strict in a beneficial way, and they acknowledge advancements and progress done in the company.
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4.0
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Balance Management-Good Work Environment- Perfect location from my house to place of work-Supportive Superiors & Colleagues-Clean Workplace-Complete Equipments & Facilities
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5.0
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TELUS is a great company that values employees. The company promote passion for growth and friendly working environment. Employee have the power to speak for their rights and suggestion because the program has its open door policy.
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3.0
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They offer educational assistance so you may pursue your degree and foster a very supportive environment from the Telco account I work with. The challenge is when you become part of the support department or team. Your schedule gets changed in less than a week sometimes, difficulty in disputing overtime work, swamped with tasks.
Pros
Support for CSR and TSR
Cons
Overtime dispute for support
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5.0
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Productive and fun and they invests on their employees. They have special interest groups that cater the needs of everyone.

I was able to graduate because they gave me a scholarship.
Pros
Special Interest Group
Cons
Graveyard Shift
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4.0
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Director, OM, SM are good in terms of managing people, however there are some metrics they implement which is not applicable for technical support field.
Pros
Townhall, perks ever month
Cons
Unreasonable metrics
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5.0
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It is happy work environment. You will feel that this is your 2nd family. The upper management always follow the open door policy and they make sure that they are involved in the account's activities. I learned that in a business, in order for your people to follow you, you have to lead by example.
Pros
Free shuttle service, free coffee, open door policy
Cons
clinic service can be improved
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5.0
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very busy at work but you can still have fun after, working at home once or twice a week can give you more time to spend for your children, quarterly awards given to the once that performs well
Pros
working from home
Cons
no early monetary benefits for tenured employee (early retirment benefits)
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4.0
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People are nice and willing to teach agents for improvements. The salary is above minimum. Your time should be flexible to work. The company is great.
Pros
Allowances
Cons
Shifting
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5.0
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The best company I've been with. Great workplace for people who are looking for work life balance and fun culture. Superb management and undeniably friendly coworkers.
Pros
Friendly culture
Cons
Na
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5.0
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Job Work/Life Balance are okay
Salary / Benefits are okay

Job Security/Advancement

working in a night shift is fun

experienced working to an sdlc and agile development methodology
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4.0
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Good Management
Fun Workplace

Engage in Community Work

Shifting Schedule

Gives opportunity to Persons with Disabilities

Gives working hours options to pregnants

Work life balance is great
Pros
Friday Treats
Cons
Hard to file Vaction leaves
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4.0
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A typical day in Telus will always makes you feel at home. Fundamentals are really good especially for the new comers or fresh graduates. A good start for all newbies and for those who do not have a BPO experience.
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