TELUS International
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TELUS International Employee Reviews for Operations Associate

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They give gifts to all employees every month so that is so sweet which I like about them. They takes care of their employees because they know that once the employee is happy with the company they work really hard. Generous commission is given as well and they have a work-life balanced which very important. I give them 5 star.
Pros
Friday treat, good commission
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Job Work/Life Balance
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Job Security/Advancement
Management
Job Culture
A typical day at work usually starts by answering inbound calls from front line agents. try to resolve issue within the call. if not, will call back customer to do further research or if need to contact different departments to resolve issue. The management are easy to get along with. They are open to ideas and criticisms, We all get along with all team members, The hardest part of the job is when we cannot provide a resolution that the customers will like. The most satisfying part is when you get a commendation or you get a high satisfactory rate in surveys.
Pros
weekends off
Cons
have to stay longer than usual
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