TELUS International
3.8 out of 5 stars.
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TELUS International Employee Reviews for Customer Service Representative

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3.7Work-Life Balance

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A great fun work place with nice co-workers. However, the Team Leaders need to be more humane.

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a fun and exciting workplace, with a lot of friendly people. Colleagues who are Older do a lot to accommodate newly trained hires. There is free coffee 24/7, and the breaks are well spaced out.

Pros

Good collaboration from colleagues.

Cons

The administration does not care when you're sick. All they want is performance
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Relaxed working environment

No wonder why a lot of employees stay for long. Compared to other BPO companies, Telus does not offer the highest salary package but their friendly culture is really their key advantage.

Pros

Super friendly management, less stressful work environment, nice amenities for employees (gym, shower room, lounge)

Cons

Lower salary compared to other BPO companies
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One of the best BPO company great benefits and lot of treats.

TELUS wont disappoint you when it comes to benefits, incentives and treats. They offer load allowance and shuttle bus. When salary came late even for hours only they would free food for everyone will be provided. During pandemic they organize WFH set up.

Pros

Free foods for big occasions, free treats and birthday leave.

Cons

None.
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I was happy here

Till the pandemic hit. They couldn't decide in whether or not to keep the employees in the office or let em stay at home. Main reason was that most employees didn't have enough bandwith to handle the account's technical needs.

Pros

Sim card can call to smart numbers

Cons

Low starting salar
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Monthly perks and events/activities

TELUS really cared for their agents by giving monthly perks and organizing monthly/yearly events for us to enjoy. Very caring Account Managers that caters our needs individually and per team.

Pros

Different kinds of meals served everyday

Cons

A lot of people use the sleeping quarters for many hours
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Its not as friendly as it was.

Basically politics is being done inside the site. I had encluntet a rral bad experience specially from a trainer. When it comes to salary it is not enough for a person who is a bread winner.
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Great benefits!

The management has a good relationship with the employees. They always make sure everything is okay. They have good benefits and the office is very clean.

Pros

Free load and a lot of freebies.

Cons

None
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Happy work place

Happy here as our hushtags says, highly recommend to join our team. Our leaders are friendly and approachable. They give you a great opportunity to grow and enhance your skills.

Pros

Free lunch

Cons

Long hours
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Productive

Great environment. Happy here. Good management provides multilingual customer service outsourcing and digital IT services to global clients. Clients include corporations in fast-growing technology, travel and hospitality, financial services and fintech, games, telecommunications, and healthcare industries.
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Great for first timers

Company welcomes all types of job seekers. Great company for those looking to work at a BPO industry for the first time. Management is very supportive and approachable. But do not expect large compensations.

Pros

Management, Job Stability, Support

Cons

Compensation
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Generous employer

Good office with great people. They have everything for their employees such as free coffee, gym, sleeping quarters, shower rooms, pantries, and playrooms.

Pros

Monthly freebies

Cons

Night Shift
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Workplace

TIU or Telus International University, gym availability in all sites with various workout scheds and gym trainers available, clubs that cater to various enthusiasts, clean and well-managed facilities, friendly staff, good pantry offerings (Bistro Deli), TELUS shuttle service
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the best

excellent company. working here is an amazing experience in a call center environment. people are friendly and respect each other. proud Telus employee.
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Productive and fun place to work.

Everyone in this company is professional and career-driven. The management is very transparent and ensure its employees welfare. Productive and fun place to work.
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distance problem

i travel about 3hrs from rizal to makati that's why i find a new family /company near in my place, Telus help me to improve myself and i learn a lot in this company/ family
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Fun workplace, lots of perk

Fun workplace. Great working environment. Friendly staff, has a lot of food options to choose from during break time. Sleeping quarters for those who want to stay at work. Offers flexible schedule for students.
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Good company

challenges No process improvement. Growth = promotion to a robot, that is just it, you have no decisions to make improvement, you will not be heard. Locations are scattered. No budget for sports and were asked to pay for the training facilities ourselves then they reimburse after so much time. So slow in making announcements, because you know what? They don't make it, so they have to wait while their employees have to through so much struggle.
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Productive and fun workplace

1. Fun 2. Challenging 3. Friendly 4. Engaging 5. Rewarding 6. Collaborative 7. Flexible 8. Supportive 9. Exciting 10.Caring 11. Family 12. Professional 13. Busy 14. Fast-paced 15. Innovative 16.Teamwork 17. Motivating 18. Positive 19. Comfortable 20. Integrity
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Everything would have been fine if the pay was more competitive

this bpo company is a good stepping stone especially if it's your first time getting in the industry. company definitely has good people and trainers. everything wouldve been perfect if only the pay and compensation was decent
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good

My first bpo company and it did not fail my ecpectations, i wad paid right, benefits were good as well as the people you work with.its just that you are working in a graveyard shift
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Gym facilities and cool snooze box

Great place to work, promotes work life balance, gives fair and great promotion opportunities, does have great salary and incentive terms/scheme. Provides time to time product training.

Pros

Gym

Cons

None
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Overall rating

3.8

Based on 1,253 reviews
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Ratings by category

3.7Work/Life Balance
3.5Salary / Benefits
3.5Job Security/Advancement
3.4Management
3.8Culture
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