3.7 out of 5 stars.
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TaskUs Employee Reviews

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Philippines985 reviews

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3.8Work-Life Balance
3.6Salary & Benefits
3.4Job Security & Advancement
3.4Management
3.8Culture

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Found 985 reviews matching the searchSee all 1,686 reviews

Very open for internal advancement

Indeed Featured review

The most useful review selected by Indeed
I worked as a teammate in TaskUs for a year and then got promoted without knowing any operations manager, etc. In my case, they were really considerate with promoting talents. Pros include more compassionate and people first approach to teammates but cons are relatively lower salary and it's no longer people first when you're a supervisor. They're very kind and understanding with the teammates but still, supervisors get questioned when it comes to attendance, etc.
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Fun workplace and fulfilling tasks

Everyone’s approachable, I was able to adapt fast. I’m satisfied with the workload as I never felt burnout. The pay is good and the company cares for its employees. They are responsive to your needs. We had a wellness session weekly which is fun.
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TaskUs insights

Based on 35 survey responses
What people like
  • Overall satisfaction
  • Inclusive work environment
  • Feeling of personal appreciation
Areas for improvement
  • Energizing work tasks
  • General feeling of work happiness
  • Fair pay for job

Fun Workplace

A typical day at work is enjoyable, featuring engaging programs like fun and games to ensure every employee has a good time. Learning is a constant, especially during coaching sessions with team leaders, a requirement for performers and non-performers alike. Supervisors diligently check in to ensure everyone is doing well. Whether facing challenges at work or in personal life, supervisors provide support. I experienced the management's attentiveness firsthand when dealing with COVID; they even implemented free daycare to assist with parenting responsibilities. The workplace fosters a strong sense of belonging, staying true to its culture and values. Being a customer service representative isn't difficult if you adhere to the rules and consistently show up for work.
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Good Workplace Environment

Pros:They really do put people first especially with their wellbeing and such. They also do have a great workplace environment.Cons:Not competitve salary compared to other BPOs
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Good colleagues

Low salary but pro employee. The only company that I have worked with wherein they are eager to listen to employees feedback regarding the process. Lot’s of fun activities as well.

Pros

Free lunch

Cons

None
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easy leave filing

They have a lot of activities for employees. Not so much compensation. Kind of easy tasks but metrics are quite challenging. They also move people one lob to another in a (really) short period of time.
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not people first

lack of transparency and limited career growth. Not all people are given an equal chance of getting a promotion. Sometimes, it is all about who you know inside rather than the skills you have
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Salary

Not so good. They will treat you like a bouncing ball, if you reach the kpi they will connect you over to another lob. It will triggers your anxiety some
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Excellent

Awesome people, great office, qork life balance..the CEO was so cool and kind. I loved working there it's too bad once you're out you can never come back but I was so happy it was a greasy run.
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Fun workplace

High salary, good learning and skills training, improved Communication skills, almost all BPOs have good health assistance package for you and family members. Most of the jobs are night shift. Very health taxing when working at night. You will miss family gatherings and events most of the time. Strict rules and must meet metrics no matter what is the cost. Its all about numbers numbers and numbers. You will do everything to please the client or else the client will pull the business out. In relation to the statement above, no job security, client can terminate the contract anytime and loose your job no matter what position you are in.
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Productive and fun

Its been a fun and learning experience to work there a lot of challenging but overall it helps me to be better. The company is a people first organization.
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A fun and not so very stressful environment

What is the best part of working at the company?A lot of perks, free meals and easy jobsWhat is the most stressful part about working at the company?Some members of the management does not seem to embody their culture.What is the work environment and culture like at the company?The culture overall was nice, I could have chosen to stay until retirement from the company if not for some reasons.
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Simple

Simple and very friendly co workerAnd the place and environment is fun and very approachable co worker and team member so that it i just want to say thank you
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fun working experience

working with taskus is fun and people working here are all nice and supportive. they have trainings and seminars too. My immediate supervisors are friendly too.
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Instagrammable workplace

Salary is on time. Free healthy meal everyday, (but most agents prefer to donate, as the proceeds goes to the charity) SMEs of some accounts are arrogant and not too helpful
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Poor Management/Low salary

Management is poor, they don't value their employee. The managers and TL's have favoritism. Aside from this, their salary is not worth it, it was so stressfull working with them.
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Fun

ne notable aspect of this company is their dedication to diversity and inclusion. Their recruitment practices aim to create a workforce representative of all backgrounds, giving everyone an equal opportunity to thrive within the organization. This commitment creates an enriching work environment that benefits not only employees but also customers who benefit from diverse perspectives when developing products.
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A company with better culture than the rest of the industry.

TaskUs stands out in terms of its progressive and open culture where everyone is respected and collaborated with. It has beautiful and well-designed sites, with amenities such as free meals, gym, billiards table, massage chairs, etc.

Pros

Beautiful sites, free lunch, open and friendly culture

Cons

Compensation could be better
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Okay place

First time here kinda okay. I dont know if the salary is okay. And facilities are okay. Hoping there is a reward for more achieving employees.
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Good company but poor management

All good leaders are now leaving due to the change of core values Agent are kind and understanding but management is toxic... Trying best to shield my team on the toxicity of the boss and higher operation
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I worked in this company for more than 5 years and the workload has been nothing but stressful

I supported a food delivery account and was fairly happy with my supervisors who did their best to cheer up their agents to the best that they can despite being on AHOD all the time. Although we greatly appreciate the efforts that our immediate supervisors did, it still doesn't make up for all the workloads that needs to be catered. Underpaid and understaffed and overworked, that's what the employees in our account experienced everyday. Unfair workload given to each employee but your salary doesn't even make up for it. Management often changes company policy without even giving a heads up to employees, and will give you a memo without further ado for violating said changed policy. TaskUs also practice progressive disciplinary actions which means that there's no cleansing period unlike other companies so they can use it against you even if the case was years ago

Pros

Free Meal

Cons

everyday on ahod, power tripping management, underpaid, unequal work distribution
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Overall rating

Based on 1,686 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary / Benefits
3.4 out of 5 stars for Job Security/Advancement
3.4 out of 5 stars for Management
3.8 out of 5 stars for Culture

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