TaskUs Employee Reviews
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Internal culture is nice but external managers brought in are a mess and messed the culture up
Operations Team Leader (Current Employee) - Clark Freeport Zone - July 22, 2021
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The most useful review selected by IndeedGood for a short term in between jobs career. If you wanna transition out of a stressful work environment and be involved in a people first company. But this would only last for about 6 months to a year until you identify the cracks
Pros
Free lunch if working on site
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Great CEO and campaigns, some awful upper management
Teammate (Former Employee) - Imus, Cavite - July 7, 2021
Loved working for TaskUs. Unfortunately, had to move to about 4 different campaigns due to smaller campaigns falling through. Started with a great TL and great OM, ended with a campaign that had the worst boss(favoritism, selfish, doesn't really know anything about the campaign) and OM that's barely there. Was "promoted" for more work, but no pay raise despite having to do more work. Company is great overall, just pray that you don't land under a bad TL like I did.
Pros
Free lunch, great officespace, very helpful backoffice management, pay is okay
Cons
Upper management not very educated, not very helpful and quite selfish
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depending on the management of the department you become part of. that will determine what's going to be your experience with them
IT Service Desk Analyst (Former Employee) - Imus - May 30, 2021
as for my department it did have a good reception for a newbie. but not for long. and management is very much plague with uncertainty and politics. good opportunities die if left with a poor management system.
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Nice to work
Blended Customer Support Representative (Current Employee) - Anonas Quezon City - May 22, 2021
Great company with good people first attitude. The company takes good care of their people and heed the voice of it's employees. Fun and exciting culture
Pros
Free lunch
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Fun
CSR - Customer Service Representative (Former Employee) - Cavite - May 20, 2021
Good culture and employee engagement. Fun workplace and encouragement from different employees. Not a toxic environment and good place to stay at with free lunch.
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The ambiance is quite nice and I love their free food but still ridiculouslystressful.
Customer Service Representative (Former Employee) - Meycauayan - May 14, 2021
The ambiance is quite nice and I love their free food but still ridiculously stressful. They should start practicing what they promise. Not stereotyping but the people in the management should also start listening to their people.
Pros
Free lunch
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Ridiculously good company
Customer Service Representative (Former Employee) - Bulacan - April 25, 2021
TaskUs is super duper awesome and it breaks my heart to leave them. But man, oh man, if they put you in a financial account, expect that it's not easy. Especially if you're placed at M****L***, you should run for your life. That is sooo taxing. TaskUs culture is great but some of the accounts and management involved aren't so aligned sometimes.
Pros
Free lunch, gym, day care, sleeping quarters, sauna, shuttle
Cons
No WiFi
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Poor Planning and Management. Politics everywhere. If you're a support, think twice before applying.
Support Staff (Current Employee) - Clark Freeport Zone - April 17, 2021
The company benefits are ok but there is no proper increase unless you present to them. Even if you're a performer, that doesn't matter you still have to explain to them why you need to be increased. Politics here is very rampant, it's never about your accomplisment its about who you know. They terminate those who are not on their side. They pull down those people who have the potential of supassing them and working them out of the company. No career growth and their covid response is very poor.Also if you're a support here and resign even if you rendered properly with no HR offense, they wont rehire you. For the if they wanna leave, leave the door is open. You are replaceable.
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Good culture in general
Support Staff (Former Employee) - Pampanga - April 15, 2021
Overall the company has a good culture. I would say there were still few people who are more after with their own gains that is why political games is still there. There were few leaders too, who value productivity but not ethical values in the team. No repercussion most of the time. So, we were hesitant to voice it out. I might be coward opted to open this up here, but I was left with no option. It is sad that still there were leaders there which despite of devoting yourself and being true to your job purpose doesn't trust you at all. These situations are so predominanted in corporate and yet so eloquently ignored. So, if anyone could read this, "hopefully", please look outside your lane. Someone in your workplace may be silently suffering. Lend a helping hand. Hear them out. Because if there is no change in the work culture, the experience continues to degrade the victim/s.
Pros
Free lunches
Cons
Trust issues from the Superior. There's growth but they will hinder you from doing so
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The site is okay
Teammate (Former Employee) - Bonifacio City - April 1, 2021
The compensation does not match the required job to be done.Management seldom listen to the employeesYou have to render overtime without pay just to complete the job assigned to you.
Pros
Free lunch and team meetings every week
Cons
Decent work stations and tools
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Jobs at TaskUs
Good company
Customer Service Representative (Former Employee) - Imus cavite - March 24, 2021
The company is good, however the campaign is toxic. Required to meet productive chat/email/call even there are less incoming. If you will not hit your target, they will not pay you.
Pros
Free meal, work from home opportunity, hmo covered 2 independent
Cons
Campaign sucks, low salary, toxic campaign management
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fun workplace, friendly and kind teammates and higher ops
Teammate (Current Employee) - Philippines - March 20, 2021
TaskUs offer higher salary compared to the other company that I applied. They are also prioritizing their employee first and taskus doesnt have a stressful account
Pros
high salary
Cons
none so far
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Its fun and good to work there
Teammate/Lead Specialist (Former Employee) - Imua Cavite - February 28, 2021
Its been a fun and learning experience to work there a lot of challenging but overall it helps me to be better. The company is a people first organization.
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Fun work place and great culture!
Traffic Analyst (Former Employee) - Angeles City, Pampanga - February 26, 2021
Taskus is a very good company, they will always make sure that the employees will always have a great time at work. HR is very responsive, good benefits, and lots of events.
Pros
Free lunch and coffee
Cons
None
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Ridiculous
Teammate (Former Employee) - Imus, Cavite - February 24, 2021
It's really good working here and I hope to get back soon. I have some personal/health problem that I need to work on that's why I need to leave the company.
Pros
Free lunch
Cons
Lack of opportunity in other dept
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Productive and fun workplace
CALL CENTER AGENT (Former Employee) - Clark Freeport Zone, Pampanga - February 21, 2021
Productive and fun workplace. Stressful. Many activities. Free lunch, sleeping quarter, gym, free access on computer like researching, fun games or etc.
Pros
Free lunches
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No benefits, worst management, joke culture no work/life balance, impossible growth
CSR - Customer Service Representative (Former Employee) - Pampanga - February 20, 2021
No work/life balance- they have assignments outside work hours. They ask you to login 1 hour before and meetings 1 hour after work. They say its not mandatory but talk important stuff about work.No benefits - no benefits even if you're the top performer. All you get is claps and a poster. No bonus whatsoever. If they give bonus those are canned good or merchandise items from the company which they give on raffles too that can happen once in a blue moon..Worst management- they always change their mind and be the complete opposite the next week. They expect so much and give metrics that are impossible to achieve. And even if you achieve they increase the metrics again next year or months. And you dont get any bonus as mentioned above Joke culture- not single culture is applied. Credibility is joke. Everybody tries to cheat the metrics even the supervisors teach you how. Because of impossible metrics again mentioned above Impossible growth- they have extreme favoritism so if your team mate becomes a manager after few months don't be surprised or envious. Just choose a different company. Save your sanity.
Pros
Take home lunch only when you work in the office
Cons
Toxic company
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5 Star workplace
Customer Service Representative (Former Employee) - Angeles - February 9, 2021
TaskUs is an employee-first company, and that you will be taken good care of in your stay. The company will always provide what you need and has a work culture like no other
Pros
Temporary WFH setup but will soon be office-based, Donation based lunches, Colorful and fun site, Napping area, Zen area, Gaming and recreation area, In-office Gym, with a lot of equipment, Monthly allowance of 1 Sick Leave and 1 Vacation Leave.
Cons
None
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Easy Accounts but the company bad management and low salary
Customer Service Representative (Former Employee) - Quezon City - February 8, 2021
I worked at Chateau Ridiculous. The company has great facilities; gym, nursery, sleeping quarters, pantry, relaxing lounge area, etc. When it comes to the accounts, TaskUs has easy non-voice accounts that are great for starters. However, they offer low salaries. Also, I had a bad experience with the account I handled. We were transferred to different LOBs with such sort notice and minimal training. Personally, I was transferred thrice.I had also experienced bad management and other unpleasant stuff like work politics, gossips, and work scandals. I had a colleague who was a top performer for years and was waiting for the approval of their promotion but another 'new comer' got the position instead. I feel like it was really unfair and I doubt that it was an isolated case. For starters, I recommend this company but if you're looking for a long term career, then this company will not be good for you.
Pros
Fun workplace, free meal, gym
Cons
Repetitive work, Additional tasks with no additional pay, Bad management, low salary
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Nice place to start working with
Customer Service Representative (Current Employee) - Imus - January 28, 2021
People are so accommodating without any doubts no matter what's your background is. The privileges that was given to every employee such as HMO & Others
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People First Company
Customer Service Representative (Former Employee) - manila Philippines - January 20, 2021
The company really embodies their company motto. It's definitely a great place to work in. They provide awesome benefits that makes you feel taken care of as a person. You definitely won't feel like you're just a number or a statistic in the company. They treat you like an actual human being.
Pros
Awesome benefits
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