Their Recruitment and Training team are very nice, but once you get to the floor, that's where you'll have to navigate the politics of a call center. Some of the Team Leaders are nice, but some are sketchy, like they seem to have gotten promoted based on how close they are to the Operations Manager. One TL was lazy, always absent, and a credit-grabber. Another TL was predatory towards women. Another upper management would embarrass you in front of co-workers.