Sykes Enterprises, Incorporated
3.3 out of 5 stars.
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Customer Service Representative Interviews at Sykes Enterprises, Incorporated

Here’s what others thought about the interview process at Sykes Enterprises, Incorporated.

Interview experience

Based on 83 interviews
Favorable

Interview difficulty

Based on 81 interviews
Medium

Interview process length

Based on 73 interviews
About a day or two

Customer Service Representative Interview process at Sykes Enterprises, Incorporated

Overall experience

On a scale of 1-10 where 1 is Poor and 10 is Excellent, rating is 7.

On a scale of 1-10 where 1 is Easy and 10 is Difficult, rating is 6.

Interview process length
About a day or two
70%
About a week
12%
About a month
12%
About two weeks
3%
More than one month
3%
Most reported steps
On-site interview
68%
Phone call/screening
58%
Background check
42%
Written test
41%
Group interview
32%
Least reported steps
Take-home/sample work
3%
Presentation
1%
They have no interview
0%

What candidates say about the interview process at Sykes Enterprises, Incorporated

  • Initial Interview, test, final assestment, final interview, JO
    Shared on December 16, 2017 - Customer Service Representative - Muntinlupa City
  • Walk inAs long as you are fluent in englishKnow basic computerCan answer situational analysisFrom ;ife experience you will get the job.
    Shared on September 5, 2017 - CUSTOMER SEVICE AGENT AT&T (DSL INTERNET) - Cebu City, Cebu
  • The interview process has 2 sets of interview and typing test.
    Shared on July 29, 2017 - Customer Service Representative - Manila, NCR
Read more about the interview process at Sykes Enterprises, Incorporated

Customer Service Representative Interview questions at Sykes Enterprises, Incorporated

Commonly asked questions, as reported by candidates

  • How many years working in the BPO company?
    Shared on January 21, 2019 - Customer Service Representative - Shaw Boulevard
  • Describe yourself.
    Shared on September 24, 2018 - Customer Service Representative - Riverbanks, Marikina City
  • It is all about customer handling because customers will call you.
    Shared on June 25, 2018 - Customer Service Representative (CSR) - Cebu

Customer Service Representative Interview tips at Sykes Enterprises, Incorporated

Dress code for the interview
  • Casual (t-shirt and jeans)39%
  • Business casual (e.g. dress slacks)35%
  • They didn’t have a dress code17%
  • Formal (business suit)8%
  • Special outfit (e.g. protective gear)1%

What advice do candidates give for interviewing at Sykes Enterprises, Incorporated

  • None, just make sure you accept the right people
    Shared on August 14, 2021 - Customer Service Representative - Alabang
  • Be yourself.
    Shared on April 7, 2019 - CSR - Customer Service Representative - Makati City
  • Companies
  • Sykes Enterprises, Incorporated
  • Interviews
  • Customer Service Representative