Sutherland
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Sutherland Employee Review

Productive and fun workplace

4.0
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
September 8, 2019
No work life balance, Low salary for office staff. Fun work place Good Packages for directly hired employees but not on the employees under agency. Long hours of work
Ratings by category
3.0Work/Life Balance
2.0Salary / Benefits
4.0Job Security/Advancement
4.0Management
4.0Culture
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Official response from Sutherland
September 20, 2019
Hi, and thanks for sharing this review! At Sutherland, we aim to maintain a competitive edge and to reward our employees whenever we can. We also aim to ensure that we provide a comfortable and professional work environment. Thank you again for sharing your experience. Have a wonderful day!
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Great Team mates and Team LeadsComfortable work spaceGreat Management Good Compensation and Benefits Good nature and Environment Very Accommodating
Pros
Free Coffee
Cons
Long Hours
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5.0
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September 10, 2020
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Customer Service Representative/Call Center (Former Employee) - Taguig
Even though the shift schedules are mostly graveyards health benefits are being compensated so that each employees can still work proficiently and also motivated
Pros
Incentive programs, facilities health care
Cons
Short breaks, shifting schedules
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1.0
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
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August 1, 2020
Same location
Customer Service Representative (Former Employee) - Taguig City
I’m sharing my application experience here so you guys would know what to expect. In May, I received an invitation from this company for a CSR post. They have put me to several sets of interviews, only to not hear from them after. I felt really bad at that time not bcs I was not considered for the position but bcs I was not given the same amount of respect. You called me (note: they initiated the call) to apply in your company and I agreed to invest my time and effort in attending your interviews. If I was not considered, I would’ve appreciated a copy-pasted rejection email than nothing. I also work in recruitment and it’s time we realize that interviews are two-way streets. If you can’t keep up as a Recruiter, I think, maybe it’s time to hire some help or find yourself another job. Ironically, without even giving me proper feedback from what happened in my first application, they still have the audacity to text today and ask If I would want to apply again. I’ve learned my lesson so I politely declined. What annoyed me most was when I received a call from one of their recruiters at 12 mn asking again if I would still be interested to apply. It’s just so unprofessional and rude to received a call from recruiters out of business hours. I will not recommend applying here since this is not the kind of employer I want to work with.
Pros
I can't think of any
Cons
Unprofessional and rude hr/recruiters, multiple rounds of interviews, low salary offer
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