STARTEK Employee Reviews
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Good company but not so good HR
CSR - Customer Service Representative (Former Employee) - Pasig - October 26, 2021
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The most useful review selected by IndeedI worked here for 2 years and I really love the company. Low salary but the healthcard really helps me a lot. I also one of the beneficiary of WIN project for my son's funeral, they gave me a financial support and that really means a lot to me. I'm thankful for that. We have a very professional Supervisors too. We are working on blended account and a lot of LOB but the salary is still the same. But I stay, because the account are not toxic, it was a very easy account and a friendly colleagues. I decided to resigned because of some disappointments. The HR team didn't do their job well. Especially on the teams that handle the referral incentives. After 5 mos they advised that my referrals are not eligible for the referral incentives that was posted on their page. After a month I decided to resigned and reach out to the Company Director first before they gave my Valid referral incentives. After how many follow ups finally they gave me the referral incentives after I get my final pay.
Pros
Healthcard, WIN like charity project, Professional Supervisors, Friendly collegues, Free Swissmiss, Hazard Pay during Pandemic, Easy account, Paid OT's.
Cons
Referal incentives, Low salary.
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Fun Working There
Customer Service Representative (Former Employee) - Angeles City, Pampanga - August 1, 2021
I had a good experience working in that company. But all things weren't perfect because there are some changes on the management amidst of the pandemic.
Pros
Easy Account, Easy Hiring Process
Cons
Low Salary, Poor Benefits, Poor Management
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Thrift company
Customer Service Representative (Current Employee) - Pasig - June 30, 2021
Overload with tasks. Won't hire enough support staff. Too much demand with low salary. No regular incentives for performance. Very slow process (IT, Benefits, procurement) because we don't have enough people. The current staff is overworked and therefore can no longer handle tasks with quality because of the demand to comply to all tasks. Boss is so demanding and is the opposite of a servant leader.
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Good Benefits but Management Sucks
CSR - Customer Service Representative (Former Employee) - Angeles City, Pampanga - June 17, 2021
Best place to work for CSRs who are jus starting in the industry but definitely not for tenured reps. Management used to listen to their front liners but when the good leaders left everything changed, work became too toxic to tolerate.
Pros
Good HMO, Benefits Team is nice, Salary is on time
Cons
Management is toxic, too much gossiping, no work life balance, leaders does not communicate clearly
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Fun environment
Customer Service Representative (Former Employee) - Makati - June 14, 2021
Good management, they are approachable and really down to earth. I just need to leave the company for my mom needs me that time. But overall experience is amazing.
Pros
Free lunches, coffees, baskets, freebies
Cons
Low basic salary
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Fun work place
Inbound Sales Telcom (Former Employee) - Pasig City - June 10, 2021
Good company , if ill be giving a chance to return here or re apply i will do that. Very friendly enviromemt. I will definetly recomend this Company.
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Very nice medical benefits.
CSR - Customer Service Representative (Former Employee) - Angeles City, Pampanga - May 15, 2021
The company provides very good medical insurance. I learned a lot from my experienced there. They also have a nice and strong support team to help you out. The ambiance and atmosphere inside the office is the best and you will not feel that you're working. The employees are so friendly and helpful. I really enjoyed being a part of the Co.
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Awesome and great
Customer Service Representative (CSR) (Former Employee) - Cyber one Makati - March 2, 2021
Just wanted to say that I’m happy and I love being part of the startek BPO company...I like all the people I work with. They’re all friendly and easy going. Thanks and cheers to all the people who helped me...
Pros
Free foods
Cons
Long hours
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Great place for entry-level employees
Specialist (Former Employee) - Makati, PH - October 29, 2020
This is a cool workplace to start if you are new to the BPO industry. Hiring process is not very stringent. There is no foundation training and new hires goes to technical/product training once onboarded.
Pros
Easy to get hired
Cons
Compensation
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Average type of workplace
Customer Service Representative (Current Employee) - Makati - September 30, 2020
If you're one of those who are currently starting to explore the BPO industry, it would be safe to say this is one of the somewhat good training ground to be equipped with all the knowledge you'll be needing of some sort.
Pros
Dollar OT Incentive
Cons
Low compensation
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Easy account and friendly staff
CSR (Former Employee) - Iloilo City, Probinsya sang Iloilo - July 11, 2020
Fun to work here the supervisors and management is so helpful and friendly. The account is easy so not so stressful working in here. You can ask a support in your team whenever you face some difficulties.
Pros
Free coffee during duties
Cons
no permanent team
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Working in Startek sucks!
CSR/TSR (Former Employee) - Angeles City, Pampanga - June 9, 2020
No employee appreciation. Working hard but underpaid. Not seeing your worth. No passion for their people. And the management dont care about their employees.
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Best
Technical Support Representative (Former Employee) - Pasig - May 21, 2020
The best company so far. From colleagues to the top management are very accomodating. It's definitely the best place to work with. I have nothing to say against the company but all good ones.
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awsome
CSR - Customer Service Representative (Former Employee) - Iloilo City, Probinsya sang Iloilo - May 4, 2020
The comoany is perfect. Lots of benefits and non toxic environment. I love working there because it has shower room. Its like my house already. I sleep there..
Pros
Free meal
Cons
no wifi
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Fun workplace
Customer Service Representative (CSR) (Former Employee) - Angeles - April 18, 2020
I worked graveyard shift. I have 2 days off. This is really an awesome company that provides a lot of benefits more than i expected. The boss are awesome.
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Job interviews always late night
CUSTOMER SERVICE REP (Former Employee) - Nepoquad - April 2, 2020
HR people are hard to find when you need to settle something. You need to come back again and again for their schedules while you have work too.. Trainings takes so long before you will know you are qualified.
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Super productive
it's hard because we communicate our customers through chats and it was multiple chats it means that we received 15-20 chats but the good thing was I enhanced my typing speed on my daily
work. I've learned to be responsible to work. Startek has a good environment. The hardest part of the was chatting customers because it was multiple chats at the same time. The most enjoyable part, receiving a good feedback to the customer
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Startek is my family in Iloilo
Customer Service Representative (Former Employee) - Iloilo City - March 24, 2020
The reason why I gave 5 stars because yes Startek is my family in iloilo. Although we dont have HMO until we are already regular we have better facilities. The people are warm and friendly.
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Workplace culture
Customer Service Representative (Former Employee) - Pasig City - March 16, 2020
* Competitive salary
* night differential
* one day process interview
* lots of health benefits and insurrance
* lots of perks and incentives
* great location
* stress free working environment
* good ventilation
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Productive and fun work place
Technical Support Representative (Former Employee) - Iloilo city Philippines - March 6, 2020
We are at the front lines. We are the first line of defense. I am one of the first people to assist a customer towards getting a resolution.
I achieved targets for customer satisfaction within 2 weeks of taking in phone calls through execution of action plans created by me and my trainer.
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Stressful workplace
CUSTOMER CARE REPRESENTATIVE (Former Employee) - Iloilo City, Probinsya sang Iloilo - March 6, 2020
Stressful workplace gives me a really bad experience at work. So i had to balance it with my personal life. At first i was hooked and motivated by money only.
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Ask a question about working or interviewing at STARTEK. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.2Work/Life Balance
3.1Salary / Benefits
2.9Job Security/Advancement
3.0Management
3.1Culture
Questions about STARTEK
- How should you prepare for an interview at STARTEK?6 people answered
- What is the interview process like?6 people answered
- How does someone get hired at STARTEK? What are the steps along the way?4 people answered
- What if i didn't have/get my TOR from my school? did you allow requirements that "to-be-follow"?4 people answered
- What should you wear to an interview at STARTEK?3 people answered
- What is the interview process like at STARTEK?3 people answered
- Do you conduct training for new comers without call-center experience?3 people answered
- Do you have dayshift account? with weekends off?2 people answered
- How often do salary increases happen at STARTEK?2 people answered
- What is the qualification for this job?2 people answered