SM Mart Inc.
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SM Mart Inc. Employee Review

Requires long patient

2.0
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
September 17, 2019
• Receives, processes and verifies the accuracy of orders from customers

• Initiates required action for response to customer service requests for changes, including the maintenance of order customer information files and communicates changes to the appropriate personnel/departments.


• Ensures and provides quality service to both internal and external customers.


• Participates and provides expertise as a member of the customer service’s departmental team.
Ratings by category
2.0
Work/Life Balance
2.0
Salary / Benefits
2.0
Job Security/Advancement
2.0
Management
3.0
Culture
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Customer Service Asst. ( CSA ) (Former Employee) - Sm Makati, Makati City
Customer service department.. were giving extra services Like bills payment, sometimes assigned information desk, in that area it is the loading station and giving information for the customer's not really familiar to the area
Cons
minimum hours
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Customer Service Associate (Former Employee) - manila
Its very tiring and you always fucos on your customers all the time. You need to be attentive always. Its about learning how you interact with different people.
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Customer Service Assistant (Current Employee) - Quezon City
For me i find my job at The Sm Mart Inc very challenging because you don't only get to serve customer's needs but you have a lot of accountability because we are also accepting bills payment.
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